Laureen Stephens
Stafford,TX
Summary
Highly-motivated individual always ready to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Over 25 years of sales, processes & management.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Partner
Integrity Automotive
Stafford, TX
09/18/18 - Current
- Analyzed variances between actual results and budgeted amounts on a monthly basis.
- Developed relationships with existing clients to ensure repeat business opportunities.
- Maintained confidentiality of sensitive information at all times.
- Advised customers on car models, features and financing options.
- Assisted in coordinating delivery of vehicles to customers.
Sr Client Solutions Executive
Cox Automotive
Houston, TX
06.2017 - 09.2018
- Successfully managed said book of business; 400 franchise & independent dealer accounts while growing book 25% in first six months
- Exceeded monthly set quotas
- Decreased average churn rate
- Top Down & Challenger Selling Techniques
Dealer Account Representative
Manheim Auto Auction
Houston, TX
05.2016 - 06.2017
- Outside sales exclusive to Houston location; exceeding goals & quotas set by GM
- Built relationships with High Line & Exotic Automotive Dealers to create from scratch High Line Sale; running 250 cars monthly
- Assisted in creation of Specialty Sale monthly; building relationships with Motorcycle, ATV, RV & Boat dealers
- Successfully repaired grievances of dealer relationships to Manheim Auto Auction putting distance between myself & competitors
Office/Shop Manager
Collision Centers of Texas (now dissolved)
Houston, TX
02.2015 - 02.2016
- Skillfully resolved issues stemming from previous employee embezzlement in a short-term capacity, restoring $180K.
- Managed office and shop; daily transactions, bank deposits, vendors, and all employees in the shop area.
- Ensured prompt responses to customer inquiries, requests, and complaints.
Worship Leader/Pastor
Family Worship Center (now dissolved)
Stafford, TX
04.2000 - 02.2013
- Managed budget related to all aspects of the music ministry including purchasing equipment, instruments, sheet music.
- Maintained relationships with songwriters and publishers to acquire new materials for worship services.
- Provided pastoral care through one-on-one counseling sessions with individuals seeking spiritual direction.
Creative Solutions Consultant
Alliance Strategic Business Services, INC
Houston, TX
01.2011 - 08.2012
- Generated sales by prospecting leads, cold calling, and negotiating advantageous deals; printing, office equipment, facilities management, back filing and managed print services.
- Conducted research to identify customer needs, preferences, and buying habits.
- Documented processes and procedures related to data collection and analysis.
- Monitored competitor activities and identified potential markets for product expansion.
- Developed and maintained relationships with existing customers to ensure repeat business.
Legal Vertical Market Specialist
FTG TX-formerly Marimon Business Systems, INC
Houston, TX
05.2010 - 01.2011
- Created and managed relationships with key clients within legal vertical market; downtown Houston & surrounding areas.
- Assisted clients with efficient product selection based on needs, ROI, and compliance.
- Prepared weekly and monthly reports on sales performance against targets.
- Negotiated terms of contracts with clients while ensuring compliance with company policies.
- Maintained accurate records of all sales activities including quotes, orders, invoices.
Color Solutions Consultant
IKON Office Solutions
Houston, TX
01.1994 - 11.1997
- Provide training for new employees on how to safely operate various types of printing equipment; Printer, MFP, Large Format, PDF, Vector
- Maintained accurate records of all sales and prospecting activities- all paper pen driven.
- Researched competitors' products, prices, and sales techniques to win and close business.
- Reviewed vendor and supplier contracts in order to ensure maximum return on investments made by the company and provided consultation regarding ROI optimization techniques and solutions.
- Exceeded monthly and annual quotas, and received many quarterly bonuses.
Education
Criminal Justice
San Jacinto College District
Pasadena, TX04-1991
High School Diploma -
Bethel Park High School
Bethel Park, PA01-1988
CCS-P
DeVry University
Downers Grove, ILSkills
- Strategic Planning
- Talent Recruitment
- Operations Management
- Performance Analysis
- Industry Expertise
- Customer Relationship Building
- See LinkedIn for more
Affiliations
- Health & Wellness advocate practicing fitness, supplementation & nutrition.
- Have a love for High Line & Exotic vehicles as well as a need for speed via Hot Rods & Top Fuel Cars
- Skin care, Beauty & Glam are a must.
Certification
- Life, Business & Self Care Coach since 2013
- Future Leader Recipient 2016
Timeline
Sr Client Solutions Executive
Cox Automotive
06.2017 - 09.2018
Dealer Account Representative
Manheim Auto Auction
05.2016 - 06.2017
Office/Shop Manager
Collision Centers of Texas (now dissolved)
02.2015 - 02.2016
Creative Solutions Consultant
Alliance Strategic Business Services, INC
01.2011 - 08.2012
Legal Vertical Market Specialist
FTG TX-formerly Marimon Business Systems, INC
05.2010 - 01.2011
Worship Leader/Pastor
Family Worship Center (now dissolved)
04.2000 - 02.2013
Color Solutions Consultant
IKON Office Solutions
01.1994 - 11.1997
Partner
Integrity Automotive
09/18/18 - Current
Criminal Justice
San Jacinto College District
High School Diploma -
Bethel Park High School
CCS-P
DeVry University
- Life, Business & Self Care Coach since 2013
- Future Leader Recipient 2016
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