Hi, I’m
LAUREEN TAYLOR
Customer service
Pittsburgh,PA
Summary
Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.
Overview
3
years of professional experience
4
Four year Bachelor’s art degree slippery rock
4
Restaurant Management
7
Retail management
9
Customer service
Work History
TJ Max (TJX Corp)Pittsburgh, PA
Visual Merchandising Associate
09.2016 - Current
Job overview
- Developed and implemented creative promotional strategies.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Developed merchandising strategy to efficiently move overstock.
- Updated floor design to more effectively present products to patrons.
- Recognized as outstanding customer service yearly, bi-yearly, notably by customers to regional.
- Prepared interesting and innovative visual displays to grab customer interest, promote events.
One Brilliant BoutiqueAspinwall, PA
Customer Service Specialist/Trade Show Coordinator
05.2011 - 09.2013
Job overview
- Generated client retention.
- Accurately organized/ executed trade shows / events.
- Enhanced client satisfaction ratings by 50%, scheduling on-site service requests.
- Managed show logistics and booth functionality needs to meet demands.
- Participated as a vendor / PAA (Pittsburgh Athletic Association) Fashion Show.
- Merchandised product.
- Increased sales to establish customer service base.
The Wooden Nickel RestaurantMonroeville, PA
Event Coordinator/Customer Service Specialist
07.2010 - 02.2011
Job overview
- Established event budgets, determined timelines for venue selection, guest list finalization, rehearsal, ceremonies, and receptions.
- Recommended workflow and budget improvements.
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking, event promotions.
- Managed / scheduled employees to work events that occurred at times three a night in one facility. Delivered all bills.
- Guaranteed excellent customer service.
- Closed 87% of contracts.
Magill's Grille/Mogie's Irish PubLower Burrell, PA
General Manager//Assistant Manager
05.1997 - 09.2008
Job overview
- Promoted from assistant manager to General Manager. Managed 26 employees.
- Standard Management skills; hired/fired, scheduled and trained.
- Team Building. Motivational and educational meetings, inventory, events, and most importantly customer service, are goal attained and team achieved.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Boosted quarterly profit of food and liquor sales 20% through process optimization, inventory monitoring and improved training and customer service.
Amli Residential Properties TrustChicago, IL
Residential Marketing/Acquisitions Consultant
04.1986 - 01.1989
Job overview
- Required 80% travel to areas of acquisition to either rehab properties or new construction.
- Hiring new staff and quickly increasing marketing plans.
- While developing team members and increasing occupancy, sought other properties that were vulnerable for purchase or areas to build.
- Increased occupancy on one rehab property 62% to 100% in 3 months. New construction 0% to 96% in 4 months.
- Required background check and bonding.
- Worked in Commercial Real Estate with Amli also.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Most requested property manager by investors.
Education
/Slippery Rock University of PennsylvaniaSlippery Rock, PA
Bachelor of Arts from Communications/PR - Minor in Business
Skills
- Budgeting and increasing sales
- Inventory Control
- Team Mentoring
- Customer service specialist
- Advertising Initiative
- Visual Merchandising
- Event Coordinating, planning, billing
- Brand alignment
- Sales And Marketing
- Resident Relations
- Excellent Communication
- Business Processes And Procedures
- Marketing prowess
- Merchandising plan creation
Affiliations
- Dee Dee Fight For Life Foundation March 2010 - June2011 patient assistance fund to the Hillman Cancer Center Pittsburgh, pa. -An event coordinator/fundraiser.. $40,000 raised
- Nathanial Sofaly Fundraiser 2010 Private Fundraiser for a child with Acute Lymphoblastic Leukemia.....a fundraising gathering of over 300 donations. Raised $2,700. in three weeks.
- Sydney Shirey Fundraise 2007 Private fundraiser for an infant with TAR- THROMBOCYTOPENIA WITH ABSENT RADIUS SYNDROME. Took this event for the family, organizing a dinner with 400 in attendance, procured $7000. for medical expenses.
.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Visual Merchandising Associate
TJ Max (TJX Corp)
09.2016 - Current
Customer Service Specialist/Trade Show Coordinator
One Brilliant Boutique
05.2011 - 09.2013
Event Coordinator/Customer Service Specialist
The Wooden Nickel Restaurant
07.2010 - 02.2011
General Manager//Assistant Manager
Magill's Grille/Mogie's Irish Pub
05.1997 - 09.2008
Residential Marketing/Acquisitions Consultant
Amli Residential Properties Trust
04.1986 - 01.1989
/Slippery Rock University of Pennsylvania
Bachelor of Arts from Communications/PR - Minor in Business
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