Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Laureen C Manyoma-Stephens

Laureen C Manyoma-Stephens

Partner & Sales Leader
Stafford,TX

Summary

Multi-skilled professional offering over 20 years of experience in sales and sales processes, client service, management of administrative processes. Possess a comprehensive background in leadership, mentorship and ministerial protocols and procedures with a passion for growth. Work well independently or in a group setting. Possess an in-depth knowledge and understanding of numerous software packages and operating systems. Skilled and knowledgeable in providing customer support and easily identify and resolve technical issues and concerns.

Talented professional considered knowledgeable leader and dedicated problem solver. Brings Number years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Customer-focused professional with successful Number-year career in Industry sector. Dynamic successful applying Skill and Skill in busy business environment.

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning.

Motivated Type manager with demonstrated knowledge of Industry best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing Number years of experience in field and ready to take on challenging, growth-oriented role with Company.

Overview

29
29
years of professional experience
1
1
Certification

Work History

OFFICE MANAGER/ASSISTANT

INTEGRITY
Stafford , TX
05.2006 - 05.2014
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Recorded expenses and maintained accounting records.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

PARTNER

INTEGRITY AUTOMOTIVE
Stafford, TX
08.2018 - Current
  • F&I responsibilities
  • Established relationships with Banking and Finance Companies to ensure financing for clients
  • Run titles and drafts of wholesale sales and buys, and retail sales
  • Manage staff and shop protocols
  • Provided outstanding service to all individuals, promoting effective and lasting business relationships.
  • Promoted new business and expanded firm's professional network through attendance and participation in community, government and industry events.
  • Resolved issues with clients quickly and attention to detail.
  • Minimized risk exposure through careful advice on business operations and strategic plans.

SR CLIENT

GROW TEAMS – COX AUTOMOTIVE
Houston, TX
06.2017 - 08.2018
  • Successfully managed a set book of business of 250+ accounts while growing that book 25% in first six months
  • Exceeded set quota every month
  • Top Down and Challenger Selling Techniques for Franchises and Independents
  • Solid relationships built with Owners of Franchises and Independent dealers alike
  • No dealers in book of business in “inactive” or “churn”; all transacting
  • Resolved customer service inquiries that required research and interactions with carriers or agents.
  • Logged and responded to client inquiries to improve service processes.
  • Evaluated proposals for inclusion in spreadsheets.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Answered average of 50+ emails per day, addressing customer inquiries, solving problems and providing product information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Communicated professionally with colleagues, freelancers and clients.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed timely and effective replacement of damaged or missing products.
  • Effective liaison between customers and internal departments.
  • Sought ways to improve processes and services provided.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Handled over 20 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Promoted available products and services to customers during service, account management and order calls.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Delivered excellent customer service, resulting in consistent 90% customer satisfaction rating.
  • Investigated and resolved accounting, service and delivery concerns.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Followed up with customers about unresolved issues and communicated with upper management to maintain high standards of customer service.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Effectively communicated with customers about account changes, new products or services and potential upgrades.

DEALER ACCOUNT REPRESENTATIVE

HOUSTON AUTO AUCTION
Houston, TX
05.2016 - 06.2017
  • Outside sales for auction exclusively, exceeding goals and quotas monthly
  • Built High Line Sale to 250 units
  • Established relationships with exclusive High Line and Exotic Auto Dealers in the Houston area; referred to as “Hundred Granders”
  • Sold to assigned accounts, created new business and identified up- or cross-selling areas.
  • Owned opportunity and quote creation through company CRM.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Developed strong rapport with customers and created positive impression of business.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in Auction and Service products.
  • Increased business sales utilizing Product and Service knowledge.
  • Discussed Products and Services with customers, outlined restrictions and educated on policies.

OFFICE MANAGER

TEXAS
Houston, TX
02.2015 - 06.2015
  • Managed front office and shop area
  • Distribute payroll
  • Record all deposits from all transactions daily; clients and commercial accounts
  • Communicated with the owner daily
  • Managed all vendors, receiving parts, distributing to proper workstation
  • Managed status of every vehicle in shop, real time
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Compared vendor prices and negotiated for optimal savings.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Sourced vendors for special project needs and negotiated contracts.
  • Maintained CRM database with customer updates and report generation.
  • Oversaw quality control and productivity rates to increase revenue and production times.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.

Elderly Caregiver

CAREGIVER, FATHER
Houston, TX
05.2014 - 02.2015
  • For one year, my father needed me to manage his day to day care, full time, live in.
  • Offered companionship and kindness to elderly patients.
  • Maintained clean, safe and well-organized patient environment.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands and household chores.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.

Assistant to Owner

AUTOMOTIVE
Stafford, TX
08.2011 - 05.2014
  • Manage daily administrative tasks and duties
  • Transfer Titles
  • Expedite Drafts
  • Customer Service
  • Consulted with customers to assess needs and propose optimal solutions.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Learned and remained updated on statutory requirements and regulations.
  • Input income and expense details into database to track business finances and address variances.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Provided outstanding coaching to employees to boost productivity.
  • Devised processes to boost long-term business success and increase profit levels.
  • Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.

WORSHIP PASTOR/LEADER/COORDINATOR

FWC
Stafford, TX
04.2003 - 02.2013
  • Manage each team of musicians and vocalists for each Service
  • Conduct interviews and auditions for potential new musicians and vocalists
  • Manage Planning Center Website and Portal of data for scheduling of each Service
  • Consult with all team members regarding education, guidance and techniques in regards to worship roles
  • Prepare and execute song lists for each Service
  • Coordinated music and special vocals for worship services.
  • Supported pastor in discerning and meeting spiritual needs and helped church members and guests develop sense of belonging.
  • Performed as versatile vocalist and instrumentalist to support inspirational worship services.
  • Recruited volunteers for choirs and worship teams.
  • Developed programs for holidays and unique events.
  • Led and inspired worship team members and guided team in following church processes, guidelines and mission.
  • Held worship team accountable for facilitating God-inspired worship and continually encouraged, equipped and empowered volunteers.
  • Set up PowerPoint presentations with lyrics for congregation.
  • Wrote and implemented innovative worship programs and documented worship plans for easy future retrieval.
  • Provided spiritual care through visitation, counseling and prayer.
  • Planned and conducted worship services, wrote sermons and worked with key church leaders to carry out church mission.
  • Led programs such as worship, study, fellowship and service opportunities.
  • Oversaw administration and management of all areas of ministry.
  • Officiated special services such as weddings, funerals, baptisms and nursing home services.
  • Raised congregational awareness of needs and contributions of youth to church life and operations.
  • Worked with stewardship to promote responsible biblical stewardship.
  • Supervised associate pastors and staff leading education, youth, pastoral care, and older adult ministry programs.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.

SR ACCOUNT EXECUTIVE LEGAL VERTICAL

MARKET, MARIMON BUSINESS SYSTEMS, INC
Houston, TX
05.2010 - 05.2011
  • Built client base/book of business from scratch
  • Built $1.3M pipeline in 6 months
  • Exceeded quota each month
  • Knowledge of Equipment specifications and implementations
  • Knowledge of printing and digital protocols and specifications
  • Communicate with GM and VP of Operations to ensure quality control and cost differentials
  • Communicate with VP of Technical Operations to ensure hardware and software compatibility
  • Maintained contact information database by keeping account details updated, clear and relevant.
  • Contributed to annual revenue goals by selling new services and developing new accounts.
  • Brought in over $240K in revenue while managing multiple high-profile accounts.
  • Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.
  • Met with new customers to share product and service information, listen to needs and learn about business operations.
  • Set and monitored sales targets and identified potential customers.
  • Maintained information and client satisfaction for high-profile accounts worth up to $1M.
  • Promoted company offerings to diverse customers with targeted and disciplined approach.
  • Cold called prospects to explain partnership benefits, representing company values.
  • Improved account management by predicting potential competitive threats and outlining proactive solutions.
  • Originated new business transactions by incorporating expertise and value propositions.
  • Networked at events and prospected for new customers with diverse strategies.
  • Employed sales techniques to achieve 85% success rate closing sales.
  • Facilitated account acquisition team progress, setting monthly targets and goals for revenue and customer satisfaction.
  • Grew revenue through customer education for business solutions and product offerings.
  • Prepared documentation, finalized sales and maintained records.
  • Developed and managed plans to grow territory 50% through in person prospecting.
  • Completed over 90 weekly cold calls to attract new customers, maintaining 30% conversion rate.
  • Developed strategies using market research with support from cross-functional teams.
  • Analyzed data to discover trends, informing market strategies and objectives.
  • Prepared client budgets by reviewing client billing and managing monthly invoices.
  • Secured Number new accounts to increase company revenue and drive market share.
  • Increased revenue by communicating payment changes and product updates to customers.
  • Prepared forecasts and mapped resources to most valuable opportunities.
  • Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum.

CREATIVE SOLUTIONS CONSULTANT

ALLIANCE, STRATEGIC SERVICES, INC
Houston, TX
05.2011 - 08.2011
  • Developed relationships with prospective clients and affiliates
  • Built client base/book of clients from scratch
  • Knowledge of printing and digital information protocols, as well as specifications and limits
  • Communicate with Director of Operations to ensure quality control and cost differentials
  • Communicate with Director of TechnicalOperations to ensure hardware and software compatibility
  • Exceeded quota each month employed there
  • Drafted integration plans to ease assimilation of products into customers' business infrastructure.
  • Evangelized for updated Office, Facilities Management, Printing and Diproducts following introduction of new features or updated specifications.
  • Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
  • Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
  • Recommended specific office system & digital inventory products to customers based on unique technical requirements of each.
  • Communicated with advertising and sales teams to integrate customer feedback into future promotional efforts.
  • Performed proof of concept demonstrations, instructing potential customers on benefits of Facilities Management.
  • Collaborated with President, Director of Operations, Director of Technical Operations and Print Director to develop post-sale technical processes for installation and technical support.
  • Performed detailed research of customer business structures to accurately tailor Products and Services to unique needs of each.
  • Designed post-sale training curricula to educate customers on use and maintenance of office products.
  • Liaised with President to define and describe logistics of proposed projects to customers.
  • Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
  • Implemented corrective actions to fix root causes of various issues.
  • Recommended new products and services to customers.
  • Answered customer questions about billing, account issues and upgrade possibilities.
  • Improved overall progress through working closely with staff members and streamlining processes.
  • Increased productivity by collaborating with management to develop process improvements.
  • Scheduled appointments for further services.
  • Worked closely with senior leadership to complete projects and solve complex issues on strict schedules and budgets.
  • Enhanced customer satisfaction ratings by resolving issues efficiently.
  • Optimized operational productivity and collaborated with staff to share and implement process improvements.
  • Sustained safety protocol, ensuring proper, cost-effective and safe handling equipment and material usage while adhering to OSHA standards.
  • Provided top product quality control and inspection, eliminating downtime to maximize revenue.
  • Improved project completion time, utilizing multiple painting materials and processes.
  • Identified issues through root cause analysis to implement corrective action.
  • Increased productivity by implementing cold calling/prospecting and follow up programs.

Education

None - Criminal Justice

San Jacinto College District
Pasadena, TX
05.1993

Diploma - Academic & Music

Bethel Park Senior High School
Bethel Park, PA
01.1988

Skills

  • PROFESSIONAL SKILLS
  • Leadership/Management
  • Interview/Auditions
  • Training/Counseling
  • Music Arrangement and Implementation
  • Vocal Trainer – Seth Riggs
  • Information Technology
  • Sales/Sales Processes
  • Team Management
  • Staff Training
  • Report Preparation and Analysis
  • CRM Software
  • Proposal Writing
  • Clerical Support
  • Office Management
  • Employee Motivation
  • Polishing Skills
  • User Experience
  • Disciplinary Action
  • Special Requirements
  • Employee Paperwork
  • Business Correspondence
  • Operational Requirements
  • Volunteer Relations
  • Marketing Brochures
  • Correspondence Writing
  • Managing Public Relations
  • Inquiry Requests
  • Setting Up Appointments
  • PowerPoint Presentations
  • Schedule Preparation
  • Event Oversight
  • Leadership and Change Management
  • Managing Deadlines
  • Event Networking
  • System Layouts
  • Printing Materials
  • Loss Prevention Goals Monitoring
  • Adaptable and Resilient
  • Remote Work Coordination
  • Confidence and Drive
  • Video Recordings
  • Friendly and Relatable
  • Error Resolution
  • Contracts and Vendor Agreements
  • Information Security
  • Reminder Calls
  • Electronic Communication Management
  • Documentation

Certification

  • Life Coach , Lifetime Courses International -2013 to Present

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Don’t wish it were easier, wish you were better.
Jim Rohn

Timeline

PARTNER

INTEGRITY AUTOMOTIVE
08.2018 - Current

SR CLIENT

GROW TEAMS – COX AUTOMOTIVE
06.2017 - 08.2018

DEALER ACCOUNT REPRESENTATIVE

HOUSTON AUTO AUCTION
05.2016 - 06.2017

OFFICE MANAGER

TEXAS
02.2015 - 06.2015

Elderly Caregiver

CAREGIVER, FATHER
05.2014 - 02.2015

Assistant to Owner

AUTOMOTIVE
08.2011 - 05.2014

CREATIVE SOLUTIONS CONSULTANT

ALLIANCE, STRATEGIC SERVICES, INC
05.2011 - 08.2011

SR ACCOUNT EXECUTIVE LEGAL VERTICAL

MARKET, MARIMON BUSINESS SYSTEMS, INC
05.2010 - 05.2011

OFFICE MANAGER/ASSISTANT

INTEGRITY
05.2006 - 05.2014

WORSHIP PASTOR/LEADER/COORDINATOR

FWC
04.2003 - 02.2013

None - Criminal Justice

San Jacinto College District

Diploma - Academic & Music

Bethel Park Senior High School

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Laureen C Manyoma-StephensPartner & Sales Leader