Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laureen (Danielle) Carr

Gastonia,NC

Summary

Dynamic real estate professional with extensive experience at CBRE, excelling in property management and facilities oversight. Proven track record in enhancing tenant satisfaction and securing cost-effective vendor contracts. Strong negotiation and problem-solving skills, complemented by meticulous attention to detail, drive successful outcomes in property performance and operational efficiency.

Overview

20
20
years of professional experience

Work History

Associate Real Estate Manager

CBRE
03.2023 - Current
  • Leveraged strong negotiation skills to secure favorable contracts with vendors and service providers, resulting in cost savings for managed properties.
  • Created customized reports for clients on property performance, market trends, and investment opportunities, supporting informed decision-making processes.
  • Compiled maintenance and repair requests for submission to engineering department and reached out to local contractors for bid proposals.
  • Communicated with landlord regarding building and tenant issues.
  • Maintained current contract files as prescribed by company contract policies and procedures.
  • Scheduled outside contractors for major maintenance issues.
  • Organized community events at managed properties to promote goodwill among residents, leading to increased tenant satisfaction rates.

Assistant Property Manager

Foundry Commercial
03.2017 - 02.2023
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Kept accurate records of all resident and tenant correspondence.

Assistant Real Estate Manager

Grubb Properties
08.2014 - 03.2017
  • Managed tenant relations for improved satisfaction and retention, addressing concerns promptly and efficiently.
  • Maintained detailed records of tenant interactions, maintenance requests, inspections, and financial transactions for accurate reporting and efficient referencing when needed.
  • Reduced delinquency rates by establishing clear communication channels between tenants and management regarding rent payment expectations, deadlines, and consequences of nonpayment.
  • Streamlined property management processes to enhance efficiency, reducing administrative tasks and time spent on paperwork.
  • Developed strong relationships with local vendors to secure competitive pricing for maintenance services and supplies.

Facility Manager

CBRE
03.2005 - 04.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Supervised staff of 6 in day-to-day activities.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
  • Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
  • Conducted inspections of facility grounds, external structure, systems and equipment.
  • Conducted regular audits to maintain compliance with industry regulations and company policies, mitigating potential risks.
  • Liaised with vendors to maintain equipment warranties, ensuring timely repairs or replacements when needed.
  • Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
  • Developed strategic plans for facility improvements, considering both short-term needs and long-term objectives.

Education

No Degree -

Gaston College
Dallas, NC

High School Diploma -

East Gaston High School
Mount Holly, NC
06-1991

Skills

  • Real estate transactions

  • Property management

  • Property valuation

  • Maintenance management

  • Due diligence

  • Construction management

  • Facilities management

  • Business correspondence

  • Capital budgeting

  • Lease administration

  • Teamwork and collaboration

  • Customer service

  • Problem-solving

  • Time management

  • Attention to detail

  • Problem-solving abilities

Timeline

Associate Real Estate Manager

CBRE
03.2023 - Current

Assistant Property Manager

Foundry Commercial
03.2017 - 02.2023

Assistant Real Estate Manager

Grubb Properties
08.2014 - 03.2017

Facility Manager

CBRE
03.2005 - 04.2014

No Degree -

Gaston College

High School Diploma -

East Gaston High School

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