Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Laureine Kouassi

Houston,TX

Summary

Versatile and results-driven administrative professional with over 3 years of experience in office management, operations coordination, and customer support. Skilled in streamlining office workflows, leading teams, managing schedules, and handling sensitive documentation with accuracy and discretion. Strong background in both administrative support and client-facing roles, with experience in sales, follow-ups, and relationship management. Recognized for being highly organized, dependable, and adaptable in fast-paced environments. Committed to delivering exceptional service and operational efficiency across diverse industries.

Overview

5
5
years of professional experience

Work History

Office Manager

Briargate Health Services
06.2023 - 12.2024
  • Managed daily operations ensuring compliance with state regulations and internal policies.
  • Coordinated staff schedules, clinical assignments and time-off requests to ensure proper patient coverage.
  • Led onboarding and credentialing for new hires, verifying licensure and documentation according to healthcare standards.
  • Oversaw medical recordkeeping, ensuring all patient files were accurate, up-to-date, and HIPPA compliant.
  • Acted as a primary point of contact for families, patients, and healthcare providers, maintaining a compassionate and professional tone in all communication.
  • Assisted in audits and surveys by regulatory bodies, ensuring documentation and procedures met hospice and home health requirements.



Office Administrator

Briargate Health Services
04.2021 - 05.2023
  • Provided front-desk administrative support, coordinating calls and routing messages to clinical staff, ensuring smooth day-to-day operations.
  • Scheduled patient visits and follow-ups, communicating with nurses and caregivers to ensure timely care delivery.
  • Managed intake documentations and referral packets, working closely with the intake coordinator and care team.
  • Supported the billing department by collecting timesheets and assisting with basic insurance verification.
  • Ordered office supply, tracked inventory and communicated with vendors to ensure uninterrupted patient care.

Field Sales and Customer Success Representative

BIllionways Inc.
10.2019 - 01.2021
  • Delivered in-person sales presentations to potential residential customers, driving new subscriptions for AT&T home internet services
  • Educated customers on service plans, pricing, and installation processes, resulting in higher conversion rates and improved customer confidence.
  • Consistently met weekly sales target through startegic territory planning and persuasive communication.
  • Maintained ongoing customer relationships through follow up calls and support, ensuring satisfaction and minimizing churn.

Education

Bachelor of Science - Petroleum Engineering

University of Houston
Houston, TX
05-2019

Skills

  • Office Operations & Administration
  • Scheduling & Calendar Coordination
  • Staff Onboarding & Credentials
  • Customer Relationship Management
  • Direct Sales & Territory Outreach
  • Customer service
  • Organizational skills
  • Data entry
  • EHR Software
  • Microsoft Office Suite ( Word, Excel, Outlook, powerpoint )
  • Google workspace & Cloud Space Management

Languages

English
Native or Bilingual

Timeline

Office Manager

Briargate Health Services
06.2023 - 12.2024

Office Administrator

Briargate Health Services
04.2021 - 05.2023

Field Sales and Customer Success Representative

BIllionways Inc.
10.2019 - 01.2021

Bachelor of Science - Petroleum Engineering

University of Houston

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