Laurel Atwood
Austin,TX
Summary
Dynamic leader with a proven track record at AT&T, adept in driving business growth and boosting team productivity through effective training and mentoring. Skilled in processes and procedures, I excel in strategic planning and cross-functional collaboration, ensuring high customer satisfaction and loyalty. My approach combines empathy with priority management, fostering a positive and efficient work environment.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
11
11
years of professional experience
Work History
Supervisor
CVS
05.2022 - 05.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Customer Service Representative
Burlington
02.2020 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Walmart
01.2018 - 02.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Executive Sales Manager
AT&T
02.2013 - 04.2016
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Collaborated cross-functionally to ensure seamless communication between departments for optimal customer satisfaction.
- Launched new product lines successfully, coordinating marketing efforts to drive awareness and interest among target audiences.
Education
Bachelor of Science -
California State University,
Long Beach, CA06-1986
Skills
- Training and mentoring
- Processes and procedures
- Schedule development
- Priority management
Timeline
Supervisor
CVS
05.2022 - 05.2024
Customer Service Representative
Burlington
02.2020 - 03.2022
Customer Service Representative
Walmart
01.2018 - 02.2020
Executive Sales Manager
AT&T
02.2013 - 04.2016
Bachelor of Science -
California State University,
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