LAUREL BARTLETT
Charleston,SC
Summary
Detail-oriented Client Outreach and Operations Professional with a strong background in high-volume prospecting and CRM management. Excels in coordinating appointments, maintaining organized prospect records, and resolving scheduling conflicts to enhance lead conversion and support remote teams in dynamic sales environments.
Overview
7
7
years of professional experience
Work History
IG Prospect Outreach Supervisor / Matchmaker
Blush
06.2025 - 09.2026
- Worked remotely to support outreach efforts
- Led day-to-day prospect outreach and appointment-setting across Instagram, LinkedIn, and Facebook, managing multiple social media accounts simultaneously while maintaining timely, personalized conversations with prospective matches and leads.
- Engaged prospects through direct messages, gathered interests and compatibility details, answered questions, built rapport, and guided qualified prospects to introductory calls, and improved lead conversion.
- Supervised outreach team members, monitored workload and performance, answered process questions, and supported troubleshooting of complex prospect situations to maintain consistent outreach practices.
- Scheduled and coordinated prospect calls using Calendly and Google Calendar; handled follow-ups, rescheduled, missed appointments, and scheduling conflicts to keep the pipeline moving.
- Maintained accurate prospect, client, and outreach information in CRM systems, Google Sheets/Excel, and Google Docs; tracked statuses, follow-up activity, client approvals, and other workflow details.
- Resolved operational issues including account access/shutdowns, prospect communication problems, and scheduling errors, while ensuring smooth workflow and timely client engagement.
- Collaborated with matchmakers and internal team members through Slack and other remote tools to coordinate prospect information, rescheduling, client needs, and next steps.
Sales Associate & Customer Service Representative
WanaRyde Motorcycle
Charleston, SC
02.2020 - 06.2025
- Improved customer experience through expert product knowledge and tailored recommendations.
- Developed strong relationships with customers, resulting in increased loyalty and repeat business.
- Provided sales and customer service support by addressing inquiries, resolving concerns, and building long-term customer relationships.
- Resolved customer issues and managed competing priorities through strong organization, discretion, and problem-solving skills.
- Maintained accurate sales, customer, and inventory records while independently managing scheduling and communication tasks.
Education
Associate of Arts (A.A) - Business
Trident Technical College
SC08-2024
Skills
- Social media outreach
- Outreach strategy
- Lead nurturing
- Lead follow-up
- Appointment coordination
- CRM management
- Software proficiency
- Remote collaboration
- Team leadership
- Account management
- Conflict resolution
- Community Building
Timeline
IG Prospect Outreach Supervisor / Matchmaker
Blush
06.2025 - 09.2026
Sales Associate & Customer Service Representative
WanaRyde Motorcycle
02.2020 - 06.2025
Associate of Arts (A.A) - Business
Trident Technical College