Summary
Overview
Work History
Education
Skills
Timeline
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Laurel Bowen

Roxboro,North Carolina

Summary

Dynamic customer service professional with extensive experience at CVS Pharmacy, excelling in cash handling and POS operations. Recognized for exceptional attention to detail and a strong work ethic, consistently enhancing customer satisfaction and loyalty. Proven ability to train staff and manage high-stress situations effectively, ensuring seamless store operations.

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

4
4
years of professional experience

Work History

Cashier/Shift Supervisor/Shelf Stocker

CVS Pharmacy
12.2022 - Current
  • Processed customer transactions accurately using point-of-sale system.
  • Provided exceptional customer service, resolving inquiries and complaints efficiently.
  • Maintained cleanliness and organization of checkout area to enhance shopping experience.
  • Conducted inventory checks, maintaining accurate stock levels for seamless operations.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Completed cash and credit card transactions accurately using POS software.
  • Organized and stocked merchandise to ensure optimal product availability and visibility.
  • Assisted in training new staff on stocking procedures and safety protocols.
  • Responded promptly to customer inquiries regarding product locations and availability.
  • Maintained a clean and organized store environment for optimal shopping experience.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Unloaded arriving product stock and moved to store display areas.
  • Checked and pulled defective or expired products from shelves.
  • Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.
  • Demonstrated adaptability by switching between various departments as needed, ensuring all areas remained fully stocked.

Customer Service Cashier

Carlie C's IGA
06.2022 - 11.2022
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with inquiries and resolved issues promptly.
  • Processed customer orders and accurately handled payment transactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Ensured compliance with company policies regarding cash handling and security measures.
  • Managed high volumes of cash transactions while maintaining exceptional attention to detail and accuracy.
  • Assisted customers with complex financial transactions such as wire transfers through Western Union providing accurate information on fees and exchange rates as needed.

Customer Service Representative

Walmart
06.2021 - 06.2022
  • Resolved customer inquiries and issues efficiently, ensuring high levels of satisfaction.
  • Collaborated with team members to streamline processes and improve response times.
  • Trained new representatives on company policies and effective customer service techniques.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Assisted customers with complex financial transactions such as wire transfers using MoneyGram and Western Union providing accurate information on fees and exchange rates as needed.

Education

Midway High School
Newton Grove

Skills

  • Point of sale operation
  • Cash handling, refunds, exchanges, and management
  • Customer service
  • Transaction processing
  • Reliability and punctuality
  • Product knowledge
  • Inventory management
  • Retail merchandising and organization

Timeline

Cashier/Shift Supervisor/Shelf Stocker

CVS Pharmacy
12.2022 - Current

Customer Service Cashier

Carlie C's IGA
06.2022 - 11.2022

Customer Service Representative

Walmart
06.2021 - 06.2022

Midway High School

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Laurel Bowen