Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Work Preference
Interests
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Hi, I’m

Laurel Brooks

Facilities and Operations Specialist
Vass,NC
Laurel Brooks

Summary

Building management professional with over 20 years of expertise working in Operations and the Sports Industry. Knowledgeable in most building M&R, Security, Grounds, Mailroom, Janitorial, F&B, Fleet/EV Operations, Utilities Management. Strong background in budget administration, facilities management, and vendor relations. Committed to making meaningful contributions and advancing organizational goals while supporting team growth.

Overview

25
years of professional experience

Work History

USGA

Building Manager
08.2023 - 04.2025

Job overview

  • Manage day-to-day operations for Campus Operations: Preventative Maintenance and Repair, Cleaning & Janitorial, Food & Beverage, Mailroom, Electric Vehicle and Fleet Management Program, On-site Event Management, Grounds, Garden and Tree Management Programming, Internal Communications, Building and staff moves and relocations, Space Planning, Furniture, Fixtures and Equipment Management.
  • Produce facility and operations budget for buildings and grounds. Plan Contracted, Corrective and Predictive Maintenance and strategic initiatives. Produce monthly variance reports, reconciliations and quarterly assessments. Provide financial and accounting support for Capital and Build Projects for Department Director.
  • Direct and manage security personnel, equipment, access controls and software, emergency response and safety drills protocols, BAU/BCP collaborative planning, roundtable exercises and simulation measures.
  • Negotiate contracts with vendors, securing cost-effective services and emergency response measures for building maintenance and repairs. Establish coding, authorize purchase orders and payment approvals.
  • Energy Management and Analysis with focus on Sustainability, assessing 3rd party supplied resources, align usages and initiatives with collaborative efforts towards 'greener' organization.
  • Ensure property inspections conducted regularly to identify potential issues and address them proactively.
  • Communicate, cultivate and coordinate effectively with stakeholders, staff, local government officials, contractors and vendors.
  • Coach building staff to promote team dynamics and growth while encouraging positive working environment.

USGA

Building Manager
02.2019 - 07.2023

Job overview

  • Manage day-to-day operations for Campus Operations: Preventative Maintenance and Repair, Cleaning & Janitorial, Food & Beverage, Fleet Management Program, On-site Event Management, Fitness Center, Internal Communications, Building and staff moves and relocations, Space Planning and Furniture, Fixtures and Equipment Management.
  • Produce facility and operations budget for buildings and grounds. Produce monthly variance reports, reconciliations and quarterly assessments. Provide financial and accounting support for Capital and Build Projects for Department Director.
  • Negotiate contracts with vendors, securing cost-effective services and emergency response measures for building maintenance and repairs.
  • Energy Management and Analysis with focus on Sustainability, assessing 3rd party supplied resources, align usages and initiatives with collaborative efforts towards 'greener' organization.
  • Ensure property inspections conducted regularly to identify potential issues and address them proactively.
  • Communicate, cultivate and coordinate effectively with stakeholders, staff, contractors and vendors.

USGA

Budget & Project Manager
01.2015 - 01.2019

Job overview

  • Develop annual operating budgets and forecasts, including Campus Operations, Building Maintenance, Fire, Safety & Security, Mailroom, and Grounds Management.
  • Complete financial quarterly forecasts and variance reports, providing insight into performance, operations and cash flow.
  • Provide financial and accounting support for Capital and Build Projects for Department Director. Manage construction finances, project purchase orders and change order documentation, invoice reconciliation, project coding and acting vendor expenditure liaison.
  • Oversee national fleet program, purchases, maintenance, repairs, violation resolution, re-sell management, temporary storage needs, and record keeping.
  • Operate a Computer Maintenance Management System with customized schedules and reporting.
  • Operate Building Management System to access performance data and metrics. Schedule work orders.
  • Contract management and negotiations to maintain or improve services and manage expenses.
  • Utility record keeping and analysis: Electric, Natural Gas, Generator Fuel, Water. Retain detailed records of infrastructure improvements, repairs and use variances.
  • Support management directives in areas of Sustainability.

USGA

Coordinator, Facilities Management
02.2000 - 01.2015

Job overview

  • Acted as department intake and facilitator for building occupants, stakeholders, and vendors.
  • Organized workflows and distribution of work orders.
  • Coordinated contracts and facility maintenance budgets to provide for seamless building operations.
  • Evaluated invoicing and billing practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Entered data, generated reports, and produced tracking documents.
  • Collected and analyzed business data to prepare reports and presentations for management.
  • Maintained working knowledge of building security, HVAC, electrical and other systems vital to successful building operation.
  • Gathered and organized materials to support operations.
  • Inventoried and ordered office supplies, equipment parts and tools to maintain consistent availability.

Education

NYU - Schack Institute of Real Estate

Certificate from Facility Management

University Overview

The Business of Facilities Management, Facilities Planning & Project Management, Building Maintenance Pt 1 & 2, Navigating Commercial Leases, Sustainability and FM Optimization

County College of Morris
Randolph Township, NJ

Associate of Applied Science from Accounting

University Overview

Business Law, Human Relations in Business, Tax Procedures, Principles of Marketing, Advertising, General Psychology

Rutgers, The State University of New Jersey
New Brunswick, NJ

from Project Management Fundamentals

University Overview

Johnson Controls Training Institute

from Metasys System Extended Architecture HVAC

University Overview

BOMI International

Mini-Course from Comprehensive Building Security Planning

University Overview

Somerset County Training Academy
Somerville, NJ

from FEMA: Community Emergency Response Team

University Overview

Disaster Preparedness, Disaster Drills, Light Search and Rescue, Disaster Psychology, Medical Operations Pt 1 & 2, Field and written exams.

Rutgers, The State University of New Jersey
New Brunswick, NJ

from First Time Managers Program

University Overview

The Watershed Institute / CBLP

from Green Infrastructure & Sustainable Landscape Maint

University Overview

Rockhurst University
Kansas City, MO

from How To Be A Better Buyer

University Overview

Skills

  • Computerized Maintenance Management Software: FacilityOne
  • Building Management Software: Johnson Controls
  • Fire, Safety, Security Surveillance and Monitoring Systems: Everon / ADT, Viktor Client, DW Spectrum
  • Building Access Control Hardware and Software: C-CURE
  • Security Mobile Applications: Virtual Keypad, Central Security Systems
  • Financial Software and Mobile Applications: NetSuite, ADP, Concur
  • Automotive Fleet Management Software: Wheels Direct Online, ChargePoint Electric Vehicle Station Management
  • Building Lighting and Shade Controls: Lutron
  • Microsoft Office: Word, Excel, PowerPoint
  • AirTable Basic

Timeline

Building Manager
USGA
08.2023 - 04.2025
Building Manager
USGA
02.2019 - 07.2023
Budget & Project Manager
USGA
01.2015 - 01.2019
Coordinator, Facilities Management
USGA
02.2000 - 01.2015
NYU - Schack Institute of Real Estate
Certificate from Facility Management
County College of Morris
Associate of Applied Science from Accounting
Rutgers, The State University of New Jersey
from Project Management Fundamentals
Johnson Controls Training Institute
from Metasys System Extended Architecture HVAC
BOMI International
Mini-Course from Comprehensive Building Security Planning
Somerset County Training Academy
from FEMA: Community Emergency Response Team
Rutgers, The State University of New Jersey
from First Time Managers Program
The Watershed Institute / CBLP
from Green Infrastructure & Sustainable Landscape Maint
Rockhurst University
from How To Be A Better Buyer
Availability
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Personal development programsHealthcare benefitsPaid time off401k matchCompany Culture

Interests

Physical and Mental Wellness Activities

Painting Still Life and Nature

Quote

Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden

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Laurel BrooksFacilities and Operations Specialist