Summary
Overview
Work History
Education
Skills
Timeline
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Laurel Burgis

Cave Creek,AZ

Summary

Dynamic professional with experience as a Receptionist at B Alex Massage, excelling in scheduling and document control. Proven ability to enhance client satisfaction through effective communication and organization. Skilled in bookkeeping and fostering a welcoming atmosphere, contributing to operational efficiency and a positive team environment.

Overview

4
4
years of professional experience

Work History

Receptionist/ Personal Assistant

B Alex Massage
12.2024 - Current
  • Greeted and checked in over 5 clients daily, which helped create a welcoming atmosphere that enhanced client satisfaction.
  • Collected and processed new client intake forms efficiently, ensuring that all necessary information was captured accurately for smooth appointments.
  • Managed the scheduling system for two attached restaurants, optimizing bookings and improving overall customer flow during peak hours.
  • Handled end-of-day laundry and room setup/turnover, which maintained a clean and organized environment for both clients and staff.
  • Performed light facility maintenance, ensuring all areas were functional and presentable, contributing to a positive client experience.
  • Executed basic payroll entry and coordinated shift schedules for salon staff, which streamlined operations and helped maintain staff satisfaction.

Pet Sitter

Pick Of The Litter
11.2024 - Current
  • Provided in-home care for dogs, cats, and small animals, ensuring their well-being through walking, feeding, and administering medications as required, which helped keep pets healthy and happy.
  • Maintained clear communication with pet owners by sharing photo updates and detailed behavior logs, which fostered trust and kept them informed about their pets' activities.
  • Ensured the security of client homes by strictly following homeowner instructions and routines, which minimized risks and provided peace of mind for pet owners.

Juicerista

Clean Juice
03.2024 - 11.2024
  • Crafted smoothies, juices, salads, and wraps according to company recipes and health guidelines, ensuring high-quality products that met customer expectations.
  • Educated customers on nutritional benefits and seasonal specials, which contributed to a 10% month-over-month upsell growth by enhancing their experience and encouraging informed choices.
  • Managed end-of-shift cleaning and dish duties, helping to maintain a spotless work area in a fast-paced environment that prioritized hygiene and efficiency.

Server

Enclave Retirement Home
06.2021 - 06.2022
  • Took detailed meal orders and delivered trays to 40+ residents per shift, ensuring accuracy with dietary restrictions, allergies, and personal preferences
  • Maintained compassionate, respectful interactions with residents, fostering a warm and dignified dining experience
  • Collaborated with kitchen staff, nurses, and care aides to coordinate meal service and accommodate last-minute dietary changes or resident needs
  • Bussed tables, reset, and sanitized dining and common areas between meal services, meeting hospital-grade cleanliness and infection control standards
  • Assisted with rolling silverware, restocking service stations, and light housekeeping duties to maintain an organized and welcoming environment
  • Monitored residents for signs of distress or dietary concerns and promptly communicated issues to the appropriate care team members
  • Supported new staff by modeling service procedures and contributing to a positive, team-focused work environment

Education

High School Diploma -

Boulder Creek
Anthem
01-2023

Skills

  • Bookkeeping
  • Scheduling
  • Document control
  • Technical support

Timeline

Receptionist/ Personal Assistant

B Alex Massage
12.2024 - Current

Pet Sitter

Pick Of The Litter
11.2024 - Current

Juicerista

Clean Juice
03.2024 - 11.2024

Server

Enclave Retirement Home
06.2021 - 06.2022

High School Diploma -

Boulder Creek

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Laurel Burgis