Laurel Burgis
Cave Creek,AZ
Summary
I worked at gap inc as my first job for a year. Working at gap helped me learn more about customer service. There was a lot of reorganizing clothes and restocking as well as price changes. During my time at gap I started working at The Enclave Retirement home as a server. I loved this job a lot. I loved working with older residents and making their day by bringing them food. I learned patience at the job as well as leadership. For a year or two I stopped working to focus on finishing high school. Recently I’ve been working at clean juice. I make smoothies, juices, salads, sandwiches and more. I work with customers to find what they want.
Overview
3
3
years of professional experience
Work History
Juicerista
Clean Juice
03.2024 - Current
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed new recipes for seasonal offerings, attracting new customers and boosting sales.
- Monitored inventory levels closely to ensure adequate stock was available at all times while minimizing spoilage of perishable items.
- Prepared fresh juices and smoothies for enhanced customer experience and repeat business.
- Operated cash register accurately, processing payments quickly to minimize wait times for customers.
- Managed daily opening and closing procedures efficiently, ensuring smooth operations throughout the day.
- Worked closely with other team members during staff shortages or busy periods to provide seamless service to customers.
- Educated customers on the benefits of various juice ingredients, promoting healthy lifestyle choices.
- Demonstrated strong multitasking abilities by simultaneously taking orders, preparing beverages, and assisting customers without compromising quality or speed of service.
- Increased customer satisfaction by providing personalized and efficient service as a Juicerista.
- Resolved customer complaints or issues effectively, maintaining positive relationships with patrons.
- Assisted with inventory management, contributing to cost-saving measures and reduced waste.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Brewed coffee and tea and changed out drink station syrups.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Reconciled receipt totals, cash and credit payments to address shortages.
Server
Enclave Retirement Home
06.2021 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Sales Associate
Gap Inc.
03.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
06.2024
Skills
- Strong Communication Skills
- Efficient multitasking
- Customer Relationship Building
- Exceptional customer service
Timeline
Juicerista - Clean Juice
03.2024 - Current
Server - Enclave Retirement Home
06.2021 - 06.2022
Sales Associate - Gap Inc.
03.2021 - 05.2022
Boulder Creek High School - ,