LAUREL CARNEY
Whitman
Summary
Hardworking and passionate job seeker with strong organizational skills eager to. Ready to help team achieve company goals.
Overview
31
31
years of professional experience
Work History
Associate Team Leader
HR Block
01.2017 - 04.2025
- Supports a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office.
- Execute and hold all tax office associates accountable to Service Standards execution and client service experience.
- Serve as point of contact for onsite escalated client service concerns
- Ensure clients are scheduled properly and conflicts are resolved.
- Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
- Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines
Operations Administrative Assistant
HR Block
09.2016 - 03.2025
- Provide seasonal hiring support in the HRB Gateway hiring system and administrative support to the District Operations Coordinator (DOC) supporting the overall district(s) offices.
- Provide hands on Field Associate support with Preparer Tax Identification Number (PTIN) renewal/payment.
- Other duties as assigned by the DOC
Office Manager
HR Block
09.2010 - 08.2016
- Manage office staffing, operations, and logistics.
- Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets.
- Lead daily team meetings and communicate essential information to tax office associates
- Create associate work schedules and ensure accurate timekeeping, as well as labor management for associates.
Bookeeper
HR Block
07.2004 - 05.2010
Administrative Assistant
HR Block
01.1994 - 04.2003
Education
High School Diploma -
Dorchester High School
Dorchester, MA06-1970
Skills
- Experience working in customer service
- Strong organizational skills and ability to plan and manage day-to-day office operations
- Customer-centric mindset and strong communication skills
- Computer proficient with the ability to use MS Office
- Ability to work independently with minimal supervision
- Positive attitude
Timeline
Associate Team Leader
HR Block
01.2017 - 04.2025
Operations Administrative Assistant
HR Block
09.2016 - 03.2025
Office Manager
HR Block
09.2010 - 08.2016
Bookeeper
HR Block
07.2004 - 05.2010
Administrative Assistant
HR Block
01.1994 - 04.2003
High School Diploma -
Dorchester High School
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