Laurel Carr- Johnson Kirkland
Antioch,CA
Summary
Hardworking and motivated Solider with 2 years of experience and record of success in multiple industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Diligent Solider with over 2 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Driver
Army Reserves
Dublin
01.2024 - Current
- Delivered goods and services to customers on time and in excellent condition.
- Documented daily mileage, gas, and other data.
- Adhered to company policies and procedures related to safety and security standards.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Secured merchandise, avoiding damage during transportation.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Achieved consistently high customer scores due to exceptional service.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Verified loads against bill of lading to identify and correct discrepancies.
- Verified the contents of inventory loads against shipping papers.
- Reviewed work orders to perform freight movement and deliveries.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Collected payments for goods delivered or unloaded.
- Logged deliveries, drop-off times and special conditions in to the system.
Waitress
Kinders
Concord
12.2023 - Current
- Provided excellent customer service to ensure repeat customers.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Checked back with customers throughout meal service to ensure satisfaction.
- Stocked server areas with supplies before, during and after shifts.
- Answered questions about menu items, ingredients, and pricing.
- Greeted customers and provided menus.
- Replenished beverages when necessary.
- Participated in team meetings to discuss new menu items or changes in policy.
Logistic Supply Specialist
Army Reserve
Dublin, CA
06.2023 - Current
- Performed routine maintenance checks on vehicles used for deliveries.
- Created and maintained records of all orders, receipts, shipments, storage and distribution activities.
- Assisted in the development of policies and procedures related to logistics operations.
- Dispatched information to service providers to schedule freight movement.
- Determined response to effectively deal with emergencies, accidents and breakdowns.
- Automated office operations, managed client correspondence and supplied record tracking and data communication services.
Overnight Stocker
Target
11.2022 - 04.2023
- Organized shelves, racks and bins to ensure product availability.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Received and stocked merchandise in a timely manner.
- Picked up boxes and related trash from sales floor.
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
- Pulled items from stock using lift equipment and added to shelves or bins.
- Observed strict safety measures while stocking shelves to prevent falls and mishaps.
- Helped unpack shipments, check contents against invoices, sort boxes into stacks for stocking purposes.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Conducted price changes as needed, following established procedures.
- Responded quickly to emergency situations during night shifts.
- Verified accuracy of incoming shipments against purchase orders.
Security Guard
Chef Smelly
Oakland
06.2021 - 10.2022
- Conducted daily security patrols of assigned areas.
- Responded to alarms, emergencies, and disturbances.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Investigated suspicious activity and reported findings to management.
- Enforced safety regulations and monitored access control points.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Interacted with law enforcement officials to report incidents or violations of laws and regulations.
- Provided escorts for employees entering and exiting the building after hours.
- Developed emergency response plans for various scenarios including natural disasters, medical emergencies, fires.
- Searched bags manually to identify prohibited items and contraband.
Manager
SUBWAY®Restaurants
Alameda, CA
10.2019 - 03.2021
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Entered time and attendance logs in preparation for payroll.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Education
High School Diploma -
Patten Academy of Christian Education
Oakland05-2019
College of Alameda
Alameda, CASkills
- Operations Management
- Marketing
- Policy Implementation
- Contract Management
- Staff Development
- Workforce Management
- Strategic Planning
- Lead Generation
- Team Leadership
- Budget Control
- Performance Evaluations
Timeline
Driver
Army Reserves
01.2024 - Current
Waitress
Kinders
12.2023 - Current
Logistic Supply Specialist
Army Reserve
06.2023 - Current
Overnight Stocker
Target
11.2022 - 04.2023
Security Guard
Chef Smelly
06.2021 - 10.2022
Manager
SUBWAY®Restaurants
10.2019 - 03.2021
High School Diploma -
Patten Academy of Christian Education
College of Alameda