Laurel Conover
Carnegie,PA
Summary
Dedicated and reliable worker with a strong background in customer service. Committed to delivering the highest standard of service and cultivating a warm and welcoming environment for customers. Eager to organizational and motivational skills in an administrative role to contribute to the efficiency and success of the team.
Overview
3
3
years of professional experience
Work History
Shift Lead/Front Desk Receptionist
The University of Pittsburgh
08.2024 - Current
- Oversee daily store operations: opening/closing procedures, register reconciliation, and cash deposit handling, ensuring compliance with financial protocols.
- Created and implemented a department-approved training guide to standardize on boarding procedures, resulting in improved consistency and faster integration for new hires.
- Managed front desk operations as first point of contact, resolving inquiries across multiple channels (in-person, phone, email) related to the front and back end of the store like refunds, shipping, requisitions, and faculty payroll deductions.
- Directed and helped train a highly diverse team while cultivating a collaborative and enjoyable work environment for both students and staff.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Assistant Manager
SOMA
07.2023 - 08.2024
- Managed daily operations; opening and closing the store, register counts, handling cash deposits and resolving related issues, acting as manager on duty as necessary.
- Trained and supervised team members across multiple roles, ensuring high standards of performance.
- Focused on making customers feel comfortable while creating on high quality interactions and satisfaction.
- Spearheaded a comprehensive reorganization of back rooms and paperwork storage, optimizing space utilization and streamlining workflows for improved productivity.
Intern
Clodagh Design
04.2023 - 07.2023
- Managed front desk operations, greeting visitors, directing inquiries and scheduling appointments to ensure professional and timely client experiences.
- Provided administrative support to designers and staff, completing ad hoc tasks and assisting in day-to-day office functions.
- Maintained, organized, and condensed a their sample and materials library.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Disney College Intern
Walt Disney World
07.2022 - 02.2023
- Processed high-volume transactions, assisting hundreds of guests daily in a fast-paced retail environment.
- Applied Disney's 'Four Keys' standards-Safety, Courtesy, Show, and Efficiency-to consistently deliver high-quality guest service at all levels of the business.
- Multitasked effectively under pressure, balancing customer service, merchandise handling, and peer support during peak hours.
- Delivered personalized guest interactions, resolving issues and helpful information, going above and beyond helping guests and cast members alike whenever possible.
Education
Bachelor of Arts -
McDaniel College
Westminster, MD05.2022
Skills
- Work delegation
- Organization skills
- Operations monitoring
- Staff motivation
- Scheduling
- File management
Work Preference
Location Preference
On-SiteHybridTimeline
Shift Lead/Front Desk Receptionist
The University of Pittsburgh
08.2024 - Current
Assistant Manager
SOMA
07.2023 - 08.2024
Intern
Clodagh Design
04.2023 - 07.2023
Disney College Intern
Walt Disney World
07.2022 - 02.2023
Bachelor of Arts -
McDaniel College