Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
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Laurel Conover

Carnegie,PA

Summary

Dedicated and reliable worker with a strong background in customer service. Committed to delivering the highest standard of service and cultivating a warm and welcoming environment for customers. Eager to organizational and motivational skills in an administrative role to contribute to the efficiency and success of the team.

Overview

3
3
years of professional experience

Work History

Shift Lead/Front Desk Receptionist

The University of Pittsburgh
08.2024 - Current
  • Oversee daily store operations: opening/closing procedures, register reconciliation, and cash deposit handling, ensuring compliance with financial protocols.
  • Created and implemented a department-approved training guide to standardize on boarding procedures, resulting in improved consistency and faster integration for new hires.
  • Managed front desk operations as first point of contact, resolving inquiries across multiple channels (in-person, phone, email) related to the front and back end of the store like refunds, shipping, requisitions, and faculty payroll deductions.
  • Directed and helped train a highly diverse team while cultivating a collaborative and enjoyable work environment for both students and staff.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Assistant Manager

SOMA
07.2023 - 08.2024
  • Managed daily operations; opening and closing the store, register counts, handling cash deposits and resolving related issues, acting as manager on duty as necessary.
  • Trained and supervised team members across multiple roles, ensuring high standards of performance.
  • Focused on making customers feel comfortable while creating on high quality interactions and satisfaction.
  • Spearheaded a comprehensive reorganization of back rooms and paperwork storage, optimizing space utilization and streamlining workflows for improved productivity.

Intern

Clodagh Design
04.2023 - 07.2023
  • Managed front desk operations, greeting visitors, directing inquiries and scheduling appointments to ensure professional and timely client experiences.
  • Provided administrative support to designers and staff, completing ad hoc tasks and assisting in day-to-day office functions.
  • Maintained, organized, and condensed a their sample and materials library.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.

Disney College Intern

Walt Disney World
07.2022 - 02.2023
  • Processed high-volume transactions, assisting hundreds of guests daily in a fast-paced retail environment.
  • Applied Disney's 'Four Keys' standards-Safety, Courtesy, Show, and Efficiency-to consistently deliver high-quality guest service at all levels of the business.
  • Multitasked effectively under pressure, balancing customer service, merchandise handling, and peer support during peak hours.
  • Delivered personalized guest interactions, resolving issues and helpful information, going above and beyond helping guests and cast members alike whenever possible.

Education

Bachelor of Arts -

McDaniel College
Westminster, MD
05.2022

Skills

  • Work delegation
  • Organization skills
  • Operations monitoring
  • Staff motivation
  • Scheduling
  • File management

Work Preference

Work Location

On-SiteHybrid

Timeline

Shift Lead/Front Desk Receptionist

The University of Pittsburgh
08.2024 - Current

Assistant Manager

SOMA
07.2023 - 08.2024

Intern

Clodagh Design
04.2023 - 07.2023

Disney College Intern

Walt Disney World
07.2022 - 02.2023

Bachelor of Arts -

McDaniel College

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Laurel Conover