LAUREL COOPER
Customer Service Representative
Haslet,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Washer
Salt And Light Laundry Service
01.2022 - Current
- Trained new employees on proper washing procedures and company policies.
- Collected soiled linens and clothing and pretreated stains.
- Examined dried clothes to identify stains, tears and issues.
- Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
- Received and counted clothing items to provide fees and date of pick up for customers.
- Evaluated garments to segregate delicate and non-delicate items, providing extra scrutiny to easily damaged clothing.
- Loaded and unloaded machines, ironed pieces and folded cleaned items, typically handling over 100 pieces per shift .
Customer Service Representative
QVC
01.2021 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Caregiver
Father, At Home
06.2017 - 02.2021
- Talented and skilled at completing daily needs
- Always willing to take on any task
- Adapts quickly to new needs
- Daily living activities assistance Patient care and companionship
- Care plan adherence
- Relationship building Patient Companionship Documentation
- Client relations Work inspection Floor vacuuming
- Room cleaning Coordination Critical thinking
- Quality assurance Social perceptiveness, Offered care and companionship to my homebound Father with Dementia and varying mental and physical capacities
- Assisted my Father with daily living needs and personal hygiene
- Performed all housekeeping and processed laundry to help my Father
- Assisted my Father with daily living needs and personal hygiene
- Managed my Father's medications, organized schedules, and set up reminders
- Helped my Father with transportation to and from medical appointments
- Met my Father's daily needs for positive encouragement and direct support
- Assisted my Father with bathing, dressing and grooming.
Front Desk Manager
Haslet Tan
05.2019 - 03.2020
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
Package Loader
UPS
09.2018 - 03.2019
- Operated scanning equipment to track orders and shipments.
- Followed all safety and security protocols to minimize risk of injury.
- Collaborated with team members to maintain efficient workflow.
- Checked accuracy of product packaging and labeling, rectifying any issues.
- Lifted and slid packages weighing up to 100 pounds on conveyor belts to transport items.
- Monitored product for quality assurance, raising any issues with managers.
- Managed warehouse operations and verified proper shipment procedures.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
Customer Service Representative
SYKES
03.2017 - 05.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Lead Housekeeper
Luxury Cleaning
03.2012 - 06.2017
- Kept a check list of duties including replacing linens, collecting trash, replenishing supplies, and cleaning surfaces
- Accommodated Clients by offering various amenities and services
- Achieved deadline demands by preparing team schedules and delegating assignments
- Supervised ordering, storage, and use of housekeeping cleaning supplies
- Satisfied clients by carefully assessing needs and formulating plans to cover all requirements.
Education
No Degree - General Studies
Tarrant County College
North Richland Hills, TXNimitz High School
Irving, TXSkills
- Data Entry Software
- Complex Problem-Solving
- Reading Comprehension
- Systems Evaluation
- Active Listening
- Learning Strategies
- Time Management
- Retail Sales Customer Service
- Professional Telephone Demeanor
- Call Center Operations
- Managing Multiple Tasks
- Conflict Resolution
Timeline
Washer
Salt And Light Laundry Service
01.2022 - Current
Customer Service Representative
QVC
01.2021 - 03.2022
Front Desk Manager
Haslet Tan
05.2019 - 03.2020
Package Loader
UPS
09.2018 - 03.2019
Caregiver
Father, At Home
06.2017 - 02.2021
Customer Service Representative
SYKES
03.2017 - 05.2018
Lead Housekeeper
Luxury Cleaning
03.2012 - 06.2017
No Degree - General Studies
Tarrant County College
Nimitz High School
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