Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laurel Costa

Kapaa,HI

Summary

Dedicated professional with extensive experience as a Rural Mail Carrier at USPS, excelling in customer service and relationship building. Proven ability to enhance delivery accuracy and efficiency through meticulous mail sorting and adherence to postal regulations. Strong problem-solving skills and adaptability ensure exceptional service in diverse conditions.

Professional with proven track record in ensuring efficient and timely delivery of mail and packages. Strong focus on reliability, adaptability to evolving routes and schedules, and collaboration within team environment. Skilled in route planning, navigation, and customer service, consistently meeting and exceeding performance expectations. Known for high level of dependability and ability to handle diverse tasks effectively.

Motivated and enthusiastic with proven success at modeling highest delivery standards to customers in any location, whether rural or urban. Tireless customer-focused professional with innate navigational sense to find obscure delivery addresses. Focuses on details and consistently delivers correct mail and packages to correct address on time.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

22
22
years of professional experience

Work History

Rural Mail Carrier

USPS
11.2005 - Current
  • Developed strong relationships with rural customers through consistent communication and exceptional service quality.
  • Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
  • Handled accurate cash payments for postage and incurred fees.
  • Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
  • Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
  • Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
  • Organized mail ahead of delivery runs for correct routing.
  • Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
  • Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
  • Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
  • Secured and properly stored packages for delivery to eliminate damage risks.
  • Reduced late deliveries by maintaining an organized and efficient route schedule.
  • Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
  • Promoted a positive work environment by fostering teamwork amongst colleagues during peak times or challenging situations.
  • Navigated various weather conditions safely while adhering to deadlines, ensuring consistent mail delivery despite unforeseen obstacles.
  • Sorted mail according to order of address appearance for easy access in field.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
  • Ensured safe delivery of packages by following proper handling procedures and using appropriate equipment.
  • Identified postage discrepancies and escalated for resolution to limit customer delays.
  • Maintained vehicle cleanliness and functionality, ensuring optimal performance for daily deliveries.
  • Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
  • Collected mail from post office boxes and distributed goods to correct addresses.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Collaborated with other team members to identify inefficiencies in current mail processes and implement improvements.
  • Adapted to new delivery routes quickly, demonstrating flexibility and commitment to service continuity.

Registration Clerk

County of Kauai-Golf Course
10.2013 - 11.2015
  • Completed registration paperwork, verifying accurate patient information.
  • Answered patient questions and inquiries regarding registration process and documentation.
  • Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
  • Managed high call volumes while accurately scheduling appointments.
  • Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
  • Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
  • Scheduled patient appointments, collected payments.

Store Clerk

Earth Beads
06.2003 - 11.2005
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.
  • Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
  • Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed.
  • Processed returns and handled exchanges quickly to provide positive store experiences.
  • Performed routine price checks to ensure pricing accuracy throughout the store, reducing potential discrepancies at checkout.

Education

High School Diploma -

Kapaa High School
Kapaa, HI
06-2003

Skills

  • Dependability
  • Load balancing
  • Prioritization
  • Observation
  • Mail distribution
  • Package handling
  • Weather preparedness
  • Safe driving
  • Hand-eye coordination
  • Scheduling flexibility
  • Postal regulations
  • Vehicle inspection
  • Sorting mail
  • Delivery procedures
  • Address verification
  • Attention to detail
  • Mail-sorting and delivery sequence
  • Change-of-address orders
  • Registered mail protocols
  • Teamwork
  • Customer service
  • Problem-solving
  • Multitasking
  • Punctuality
  • Reliability
  • Excellent communication
  • Critical thinking
  • Safety awareness
  • Relationship building
  • Self motivation
  • Interpersonal skills
  • Conflict resolution
  • Professionalism
  • Adaptability
  • Professional demeanor

Timeline

Registration Clerk

County of Kauai-Golf Course
10.2013 - 11.2015

Rural Mail Carrier

USPS
11.2005 - Current

Store Clerk

Earth Beads
06.2003 - 11.2005

High School Diploma -

Kapaa High School

Similar Profiles

CREATE PROFILE