Laurel Cummings
New York City,United States
Summary
Highly skilled professional with a strong background in the arts and extensive experience in customer service, including working with high-end and intentional clientele. Armed with a solid educational foundation, client management, problem-solving, and collaboration, coupled with proficiency in various software tools, I am a valuable candidate for any team seeking a dedicated and knowledgeable individual.
Overview
7
7
years of professional experience
Work History
Certified Teacher Assistant
Westfield Friends School
04.2024 - Current
- Promoted a positive learning environment by establishing clear classroom expectations and maintaining consistent routines.
- Established strong relationships with parents through effective communication about their child''s academic progress and behavioral concerns.
- Monitored student progress through regular assessments, adjusting instructional strategies as needed for optimal results.
- Help guide children through group activities, ensuring everyone participates and feels included.
- Support the teacher in implementing lesson plans, and engage with children in educational activities such as reading, counting, and arts and crafts.
Seller Partner Manager
1stdibs
02.2022 - 12.2022
- Managed and monitored partner performance to ensure goals and objectives were met
- Generated weekly reports on customer service metrics, such as average response times, customer satisfaction ratings, and customer inquiries
- Became a liaison between the company and its sellers
- Helped developed game plans and strategies on how to help increase seller success on the platform via client facing preparation
- Created reports and documents as requested by the manager and sellers
Gallery Services Representative
Dietl International
06.2021 - 01.2022
- Liaised with international agents on art shipping queries, estimates and bookings
- Supervised and organized the logistics coordination of domestic and international shipments, from collection to booking flights, delivery, in house inspection and documentation
- Manage, organize and communicate with third-parties during client projects
- Coordinated with fine art truckers on the delivery, packing, installation and disposal of crates
- Worked with with airlines and airports on the clearance, tracking and storage of shipments coming into the U.S
- Facilitated the delivery and transport of artworks to art fairs, galleries and private homes
Trade Concierge Specialist
1stDibs
06.2019 - 04.2020
- Established strong relationships with clients, resulting in a at least 40% increase in customer loyalty and satisfaction
- Monitored customer feedback and identified trends that led to the development of new products and services
- Collaborated with cross-functional teams to ensure customer inquiries are addressed in a timely fashion
- Resolved complex customer complaints and inquiries in a timely manner
- Resolve international and domestic trade client issues using creative and critical-thinking along with customer support skills
- Guide clients through customs regulations, charges and other international forms and documents
- Educate inbound callers to 1stdibs about the marketplace and individual items
Client Services
Sotheby's Auction House
03.2019 - 06.2019
- Ensured clients received outstanding service to maintain and extend the relationship for future business opportunities
- Liaised with art handlers when clients were interested in purchasing specific pieces
- Managed the well-being and security of valuable art pieces
- Helped to maintain order and flow during evening auction sales by making sure press were greeted and escorted to their proper seating areas
- Resolved complex customer complaints and inquiries in a timely manner, resulting in a 80% customer satisfaction rate
Art Fair Volunteer
03.2019 - 05.2019
- Greeted visitors to the art fairs with a warm reception and answering any initial questions
- Accelerated stock by pricing merchandise, stocking shelves, and taking an inventory of supplies
- Interacted with hundreds of domestic and international visitors to guide them within the fair
- Improved artist and guest connections by 100%, by collecting guest information
Museum Tour Guide
The School Of New York Times
07.2018 - 08.2018
- Guided groups of 50 visitors per tour while ensuring the safety of the group
- Developed summer tour programming to enhance high school aged visiting groups
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors
- Developed custom itineraries for groups of all sizes, balancing the interests of the group with the available activities
- Developed and conducted engaging tours that increased customer satisfaction ratings by 80%
Front Desk Receptionist
Sotheby's Institute Of Art
02.2018 - 05.2018
- Welcome visitors entering the institute and determine the nature of the visit to assist
- Expedited packages and mail that came to disperse to the correct employees in a timely manner
- Conveyed all incoming phone messages to the appropriate personnel within the Institute
- Managed the front desk operations, ensuring that all inquiries were addressed in a timely and efficient manner
Education
Master of Arts - Coursework: Art Valuation, Art Criticism, Materials and Methods, Salon to Biennial, Fine and Decorative Arts
Sotheby's Institute of Arts
New York, NY04.2019
Fine Art - Concentration in Oil Panting
Wesleyan College
04.2016
Skills
- Customer Service
- Microsoft Office
- Computer Skills
- Communication
- Ability to Work Under Pressure
- Detail Oriented
- Ability to Learn Quickly
- Small Group Facilitation
- Verbal Communication
- Behavior Modification
- Stress Management
Volunteer Experience
Art Fair Volunteer, 1-54 Contemporary African Art Fair and The Armory Show, New York City, NY, 03/01/19, 05/31/19
- Greeted visitors to the art fairs with a warm reception and answering any initial questions
- Accelerated stock by pricing merchandise, stocking shelves, and taking an inventory of supplies
- Interacted with hundreds of domestic and international visitors to guide them within the fair
- Improved artist and guest connections by 100%, by collecting guest information
Languages
English
Native or Bilingual
Timeline
Certified Teacher Assistant
Westfield Friends School
04.2024 - Current
Seller Partner Manager
1stdibs
02.2022 - 12.2022
Gallery Services Representative
Dietl International
06.2021 - 01.2022
Trade Concierge Specialist
1stDibs
06.2019 - 04.2020
Client Services
Sotheby's Auction House
03.2019 - 06.2019
Art Fair Volunteer
03.2019 - 05.2019
Museum Tour Guide
The School Of New York Times
07.2018 - 08.2018
Front Desk Receptionist
Sotheby's Institute Of Art
02.2018 - 05.2018
Fine Art - Concentration in Oil Panting
Wesleyan College
Master of Arts - Coursework: Art Valuation, Art Criticism, Materials and Methods, Salon to Biennial, Fine and Decorative Arts
Sotheby's Institute of Arts
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