Summary
Overview
Work History
Education
Skills
Timeline
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Laurel Davis

Essex,MD

Summary

Dynamic customer service professional with a proven track record at AutoZone, excelling in sales monitoring and task delegation. Skilled in coaching and mentoring staff, I enhanced customer satisfaction through effective problem resolution and communication. Committed to driving repeat business and fostering positive relationships in fast-paced environments.

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

21
21
years of professional experience

Work History

Assistant Manager

AutoZone
09.2018 - Current
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Customer Service Manager

Five Below
03.2023 - 12.2023
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Temporary Employee

Baltimore City Public School System
11.2008 - 05.2016
  • Excellent communication skills, both verbal and written.
  • Worked in classrooms with multiple ages and personalities.


Sales Associate

Factory Card Outlet
01.2004 - 06.2004
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Business

Western High School
Baltimore, MD
09.1994

Skills

  • Sales monitoring
  • Task delegation
  • Coaching and mentoring
  • Scheduling and planning
  • Orientating and training
  • Customer relations
  • Verbal and written communication

Timeline

Customer Service Manager

Five Below
03.2023 - 12.2023

Assistant Manager

AutoZone
09.2018 - Current

Temporary Employee

Baltimore City Public School System
11.2008 - 05.2016

Sales Associate

Factory Card Outlet
01.2004 - 06.2004

Business

Western High School

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Laurel Davis