Laurel Dotts
Broken Arrow,OK
Summary
Motivated server with 7+ years in restaurant industry. Upbeat and friendly with an engaging personality and flexible approach. Skilled at anticipating customer needs to facilitate enjoyable dining experiences
Overview
2
2
years of professional experience
Work History
Server
Mcnelliesgroup
03.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
BJ's Restaurant & Brewhouse
08.2023 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with handheld POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server/Host
Red Robin
09.2022 - 07.2023
- Worked with handheld POS system to place orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
Cosmetology
Tulsa Technology Center - Peoria
Tulsa, OKHigh School Diploma -
Union Highscool
Tulsa, OK05.2015
Skills
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Strong Work Ethic
- Menu Memorization
- Service prioritization
- Sales expertise
- Food safety understanding
Timeline
Server
Mcnelliesgroup
03.2024 - Current
Server
BJ's Restaurant & Brewhouse
08.2023 - 12.2023
Server/Host
Red Robin
09.2022 - 07.2023
Cosmetology
Tulsa Technology Center - Peoria
High School Diploma -
Union Highscool
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