Laurel Hoisington
Lewiston,Maine
Summary
Part-time, remote, Customer Service Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Direct Support Professional
Independence Association
Brunswick, Maine
11.2000 - 01.2010
- Provided direct care and support to clients
- Recorded daily progress and behavior with a focus on providing instruction and aid.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
Program Supervisor
Independence Association
Brunswick, Maine
11.2000 - 01.2010
- Conducted interviews, made hiring decisions, and provided training to new employees.
- Monitored and assessed the performance of 8 direct care staff members.
- Responsible for managing operations of 2 licensed homes and ensuring quality services.
- Coached staff members on how best to use available resources effectively.
Therapeutic Foster Parent
Department of Human Services
Lewiston, Maine
01.1997 - 10.2000
- Implemented personalized treatment/behavior procedures
- Continuously monitored and reported daily activities
- Implemented effective teaching techniques and demonstrated proper conduct.
- Facilitated weekly family meetings to discuss household rules and expectations while providing support for any issues that may arise during these conversations.
- Provided a safe and nurturing home environment for children in foster care.
Phone Inquiry
Medaphis
Lewiston, Maine
09.1995 - 09.1996
- Handled calls, correspondences recording , as well as data entry.
- Completed insurance claim analyses and managed billing for multiple companies.
- Assisted customers with account information, payment issues, product orders and returns.
- Collaborated with other departments to resolve customer inquiries efficiently.
Mental Health Worker
Pineland Center
Pownal, Maine
01.1983 - 01.1994
- Offered hands-on care and assistance to a diverse group of 6 clients
- Collaborated in teaching and assisting individuals with daily living skills and documentation.
Switchboard Supervisor
Pineland Center
Pownal, Maine
01.1983 - 01.1994
- Managed team of 8 operators, handling recruitment, training, supervision, and performance evaluation.
- Efficiently managed a high workload by performing tasks such as paging, dispatching, and promptly answering incoming calls on multiple lines.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Resident Advisor
Norwich House
Lewiston, Maine
04.1997
- Documented progress and behaviors of clients while maintaining a safe environment
- Provided support and guidance to 6 pregnant and/or parenting teens, enabling them to develop effective parenting techniques.
Education
GED -
Portland Adult Urban
Portland, ME01-1977
Skills
- Appointment Scheduling
- Progress Documentation
- Client documentation
- Patient Management
- Knowledge of state regulations
- First-aid and CPR
- Compassionate client care
- Client Support
- Case management experience
- Medical Records Management
- Infection control procedures
- Charting and documentation
- Case Management
Educationandcertifications
- CRMA
- Mandt
- First Aid
- CPR
- DSP
Accomplishments
- Received the Employee of the Month award for implementing efficiency improvements in record-keeping, establishing a new directory, and updating all record-keeping procedures to be more efficient.
References
References available upon request.
Timeline
Direct Support Professional
Independence Association
11.2000 - 01.2010
Program Supervisor
Independence Association
11.2000 - 01.2010
Resident Advisor
Norwich House
04.1997
Therapeutic Foster Parent
Department of Human Services
01.1997 - 10.2000
Phone Inquiry
Medaphis
09.1995 - 09.1996
Mental Health Worker
Pineland Center
01.1983 - 01.1994
Switchboard Supervisor
Pineland Center
01.1983 - 01.1994
GED -
Portland Adult Urban
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