Laurel James
Brooklyn
Summary
Dynamic and detail-oriented professional with extensive experience at USPS, excelling in package handling and customer service. Proven ability to ensure timely deliveries while maintaining high standards of safety and organization. Recognized for effective teamwork and problem-solving skills, consistently enhancing customer satisfaction through proactive communication and efficient service.
Overview
2026
2026
years of professional experience
Work History
City Letter Carrier
USPS
11.2014 - Current
- Delivered mail and packages to designated routes with attention to detail.
- Ensured timely service by following established postal regulations and procedures.
- Utilized handheld scanners for tracking deliveries and managing inventory efficiently.
- Adapted to various weather conditions while maintaining delivery schedules.
- Communicated effectively with customers regarding delivery inquiries and concerns.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Collaborated with fellow letter carriers to ensure complete coverage of assigned routes during absences or vacations.
- Maintained vehicle safety and cleanliness, contributing to a professional image for the postal service.
- Supported the overall mission of the postal service by maintaining integrity when handling confidential information found within mailed items.
- Delivered packages and mail to business and people in local area.
Station Agent
NYCTA
11.2005 - 07.2014
- Assisted passengers with inquiries, ensuring timely and accurate information delivery.
- Monitored train schedules and platform operations to maintain service efficiency.
- Collaborated with team members to address operational issues promptly and effectively.
- Conducted safety checks on equipment and facilities, promoting a secure environment for passengers.
- Processed ticket sales and fare transactions using electronic systems, enhancing customer satisfaction.
- Provided support during emergencies, implementing protocols to ensure passenger safety.
- Provided excellent customer service while resolving issues related to lost items, trip delays, or general inquiries.
- Successfully addressed emergency situations by following established protocols and working closely with relevant authorities to ensure passenger safety at all times.
- Developed comprehensive knowledge of fare structures, policies, and procedures to effectively assist customers in making informed decisions regarding their travel plans.
- Enhanced customer satisfaction by providing timely and accurate information on train schedules and routes.
- Handled cash transactions accurately while maintaining strict adherence to financial controls set forth by the company policy.
Sales/stock Associate
JCPenney
1998 - 2001
- Received and organized merchandise shipments, ensuring accurate inventory levels.
- Executed visual merchandising standards to enhance customer shopping experience.
- Maintained stockroom cleanliness and organization, promoting efficient retrieval of products.
- Assisted in training new team members on inventory management procedures.
- Collaborated with sales associates to replenish stock on the sales floor promptly.
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained effective team member communication.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
Education
Bachelor of Science - Business
Medgar Evers College
Brooklyn, NYSkills
- Package handling
- Safe driving
- Memory recall
- Emergency preparedness
- Efficient delivery
- Accountability
- Documentation & recordkeeping
- Technology use
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
Timeline
City Letter Carrier
USPS
11.2014 - Current
Station Agent
NYCTA
11.2005 - 07.2014
Sales/stock Associate
JCPenney
1998 - 2001
Bachelor of Science - Business
Medgar Evers College