Laurel Knapp
CHICAGO,IL
Summary
Dependable shift lead with diverse skillset from teaching and counseling background who demonstrates successful leadership skills while providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, fellow team members and management.
Overview
7
7
years of professional experience
Work History
Server Shift Leader
The Rambler Kitchen And Tap
Chicago , United States
06.2019 - Current
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Preschool Lead Teacher
Sonnets Academy
Chicago , IL
08.2018 - 08.2021
- Planned and prepared developmentally appropriate activities for preschool students.
- Provided open and loving environment where children direct learning process.
- Administered assessments for each child and tracked results. Increased reading readniess for kindergarten to 95%.
- Completed documentation on individual children and teachers for recordkeeping at parent/teacher confrences
Teacher
Hartford Joint 1 School District
Hartford , WI
08.2016 - 07.2017
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
Education
Master of Arts - Counseling Psychology
Bradley University
Peoria, ILBachelor of Science - Early Childhood Education
University of Wisconsin - Milwaukee
Milwaukee, WI08.2015
Skills
- Friendly and Empathetic
- Specials Promotion and Upselling
- Customer Relationship Management
- Customer Needs Assessments
- Conflict and Complaint Resolution
- Operational Efficiency
- Improvement Plans
- Human Resource Management
- Customer Loyalty
- Adaptable and Open
- Critical and Creative Thinking
Timeline
Server Shift Leader
The Rambler Kitchen And Tap
06.2019 - Current
Preschool Lead Teacher
Sonnets Academy
08.2018 - 08.2021
Teacher
Hartford Joint 1 School District
08.2016 - 07.2017
Master of Arts - Counseling Psychology
Bradley University
Bachelor of Science - Early Childhood Education
University of Wisconsin - Milwaukee
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