Summary
Overview
Work History
Education
Skills
Timeline
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Laurel Kotts

Laurel Kotts

Boise,ID

Summary

Resourceful Site Manager known for high productivity and efficient task completion. Skilled in project management, safety compliance, and team leadership, ensuring projects meet all deadlines and benchmarks. Excel at communication, problem-solving, and adaptability, making it possible to navigate challenges and maintain strong team dynamics for optimal job site performance.

Overview

6
6
years of professional experience

Work History

Site Manager

Mister Car Wash
Meridian, Idaho
02.2023 - Current
  • Ensured compliance with safety protocols, regulations and standards.
  • Monitored job progress to ensure quality standards were met.
  • Developed strategies to improve operational efficiency and reduce costs.
  • Trained team members and management
  • Creating company wide ideas/videos
  • Video Editing/Creating
  • Maintenance Skills
  • Hospitality Skills
  • Sales training and mastery

Barista/Shift Lead

Dutch Bros
Nampa, Idaho
02.2022 - 01.2023
  • Provided guidance and mentoring to junior baristas on techniques for making espresso-based beverages.
  • Resolved customer complaints or referred them to a manager as needed.
  • Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
  • Training New Hires Experience
  • Write Shift Rotation sheet.

Door to Door Salesman

Barrier Pest Control
, Idaho
06.2021 - 09.2022
  • Resolved customer complaints in a timely fashion.
  • Analyzed customer feedback to determine product preferences.
  • Provided detailed product information and answered questions.
  • Strike Up Conversations with Customers

Babysitter

Laurels Babysitting Services
Nampa, Idaho
01.2019 - 09.2021
  • Ensure kids are safe
  • Cook healthy meals for kids
  • Interact with children 0 months-10 years old
  • Customer Service
  • Drive kids to/from school

Education

Some College (No Degree) - Spiritual Formation And Discipleship

Boise Bible College
Garden City, ID

Skills

  • OSHA safety requirements
  • Planning and design
  • Site management
  • Hospitality and Customer Service
  • Sales Training
  • Coaching and mentoring
  • Multitasking and organization
  • Customer service
  • Relationship building
  • Documentation and reporting
  • Site inspection and management
  • Strategic planning
  • Budget development
  • Budgeting and cost savings
  • Team leadership
  • Hiring/Firing

Timeline

Site Manager

Mister Car Wash
02.2023 - Current

Barista/Shift Lead

Dutch Bros
02.2022 - 01.2023

Door to Door Salesman

Barrier Pest Control
06.2021 - 09.2022

Babysitter

Laurels Babysitting Services
01.2019 - 09.2021

Some College (No Degree) - Spiritual Formation And Discipleship

Boise Bible College
Laurel Kotts