Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laurel Lewis

Fortuna,CA

Summary

Dynamic retail professional with extensive experience at Ray's Food Place, excelling in customer service and team leadership. Proven track record in enhancing store operations and increasing customer satisfaction through effective problem-solving and strategic inventory control. Recognized for fostering strong vendor relationships and mentoring staff to achieve operational excellence.

Overview

30
30
years of professional experience

Work History

Assistant Store Manager

Ray's Food Place
06.2016 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

3rd Manager

Ray's Food Place #47
05.2015 - 06.2016
  • Developed strong relationships with vendors, resulting in cost savings and improved product quality.
  • Increased customer satisfaction with timely response to inquiries and proactive resolution of issues.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Person in Charge

Ray's Food Place #47
03.2015 - 05.2015
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Bookkeeper

Ray's Food Place #38
11.1999 - 03.2015
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.

Video and Service Center Manager

Ray's Food Place #38
10.1995 - 11.1999
  • Trained new staff members on company policies and center expectations.
  • Improved customer satisfaction by implementing efficient service center processes and procedures.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

McKinleyville High School
McKinleyville, CA
06-1979

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Store organization
  • Time management
  • Team building and leadership
  • Store opening and closing
  • Attention to detail
  • Customer service management
  • Customer relations

Timeline

Assistant Store Manager

Ray's Food Place
06.2016 - Current

3rd Manager

Ray's Food Place #47
05.2015 - 06.2016

Person in Charge

Ray's Food Place #47
03.2015 - 05.2015

Bookkeeper

Ray's Food Place #38
11.1999 - 03.2015

Video and Service Center Manager

Ray's Food Place #38
10.1995 - 11.1999

McKinleyville High School

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