Laurel Lindbloom
Mesa,AZ
Summary
Experienced dynamic leader in office management and community outreach, with a notable track record at Developmental & Educational Psychological Services. Proven ability to optimize workflows and develop staff members for exceptional results. Expertise in organizational skills and office administration, consistently fostering positive community relations and implementing effective policies.
Overview
25
25
years of professional experience
Work History
Office Manager / Community Outreach Specialist
Developmental & Educational Psychological Services
02.2024 - 10.2024
- Established team priorities, maintained schedules and monitored performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Implemented creative strategies for reaching underserved populations within community through targeted outreach efforts.
- Fostered positive relationships with community members and local organizations through consistent communication and collaboration.
- Strengthened relationships with community partners through regular communication and collaboration on joint initiatives.
- Spearheaded creation of comprehensive database to track program participants, enabling more accurate reporting and analysis of demographic trends and engagement patterns.
Office Manager
Success on the Spectrum
09.2023 - 02.2024
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Oversaw daily operations, identifying bottlenecks and implementing solutions to enhance workflow and productivity.
Administrative Operations Coordinator
Ally Pediatric Therapy
11.2021 - 06.2023
- Drafted and maintained scheduling across 80+ technicians and clients to follow clinical recommendations and labor utilization
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Surgery Scheduler/Care Coordinator
Arizona Urology Specialists
05.2019 - 11.2021
- Assisted in maintaining up-to-date surgical calendar across three surgeons and five facilities.
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
- Effectively collaborated with multiple stakeholders including physicians and nursing staff leading to improved care coordination during preoperative phase.
- Provided compassionate support for patients and families throughout surgery scheduling process.
- Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
- Verified insurance coverage and obtained pre-authorizations.
Office Manager
Arizona Center for Internal Medicine
11.2017 - 05.2019
- Addressed and remedied all patient or team member issues.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Assisted with regulatory issues such as compliance.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated with healthcare providers to ensure seamless patient care and service delivery.
- Oversaw all regulatory compliance efforts, keeping practice in line with evolving healthcare laws.
Behavior Specialist
Mesa Public Schools - Mendoza Elementary School
08.2011 - 05.2018
- Crafted Behavioral Intervention Plans for individual students.
- Supervised student behavior during daily academic routines to secure safety of students and staff.
- Reduced classroom disruptions through careful observation and analysis of student behaviors, leading to tailored interventions.
Owner/Operator
Blimpie Subs & Salads
12.2002 - 01.2007
Owner/Operator
Proactive Corp.
05.1999 - 05.2004
- Company Overview: Proactive was a call center contracted by Credit Card companies to provide customer Service
Education
General Studies -
Mesa Community College
Mesa01.1995
Early Childhood Development -
Central Arizona College
Coolidge, AZ01.1995
Skills
- Organizational Skills
- Office Administration
- Billing
- Document Management
- Payroll and budgeting
- Scheduling Coordination
- Staff hiring
- Supply Management
- Documentation and control
- Policy Implementation
- Workflow Optimization
Timeline
Office Manager / Community Outreach Specialist
Developmental & Educational Psychological Services
02.2024 - 10.2024
Office Manager
Success on the Spectrum
09.2023 - 02.2024
Administrative Operations Coordinator
Ally Pediatric Therapy
11.2021 - 06.2023
Surgery Scheduler/Care Coordinator
Arizona Urology Specialists
05.2019 - 11.2021
Office Manager
Arizona Center for Internal Medicine
11.2017 - 05.2019
Behavior Specialist
Mesa Public Schools - Mendoza Elementary School
08.2011 - 05.2018
Owner/Operator
Blimpie Subs & Salads
12.2002 - 01.2007
Owner/Operator
Proactive Corp.
05.1999 - 05.2004
General Studies -
Mesa Community College
Early Childhood Development -
Central Arizona College
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