Laurel Motley
Tigard,OR
Summary
Encouraging supervisor and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Operations Supervisor
PBOT/Portland Bureau Of Transportation
03.2015 - Current
- Acted as Operation Manager managing 70+ employees
- Appointed Interim Assistant Manager
- Schedule and hold meetings with Supervisors, Controller/Dispatchers and Code Enforcement Specialist to hear grievances and work on better communication, collaboration and cohesiveness.
- Evaluate team member performance and productivity, provide feedback and implement corrective actions.
- Complete RCP (Rule Compliance Program) checks on operators and dispatch/controller governed by ODOT and Federal Guidelines.
- Enforce SOP ( Standard Operating Procedures) and Rules and policy compliance to improve workplace and employee safety and readiness.
- Facilitate Tabletop Drills with outside agency to ensure readiness for emergencies, threats or natural disasters
- Oversee Customer Service Inquiries. Communicate in writing or verbally to resolve complaints. Help guide customers through Title II and VI process when needed. Complete follow up with personnel to ensure issues have been addressed and documented.
- Interceded between employees during arguments and diffused tense situations.
- Developed and implemented training for our division with out side agencies. TSI and Mental Health Awareness Training.
- Respond to accidents and complete investigation and documentation of events.
- Participate on interview panels and hiring processes
- Coordinate employee appreciation events for morale
- Knowledge of NIMS and ADA compliance
- Strong knowledge of Union Labor Agreement and contracts.
- Monitor schedules and track efficiency and effectiveness transit service and procedures.
- Ensures anti-racism environment by providing information and events.
- Oversees day to day operations. Managing 56 operators. Scheduling, Rule Compliance, Documentation of events, Followup, Customer Service, Field Supervision, Emergency Response, Updating Customer Service information Systems. Check fares and show presence in field. Respond and trouble shoot streetcars. Act as support for Police for incidents that impact our system.
Operator and Superintendent
Tri-Met
05.1991 - 05.2015
- Worked with specialized teams to accomplish all objectives and achieve goals.
- Resolved conflicts between customers swiftly and professionally.
- Worked in Human Resources for 1 year to help with hiring process,
- Worked in bus division for 6 years as operator
- Was start up employee at Portland Streetcar and helped train new employees.
- On Safety Committee as Chairperson
- On Accident Review Board
Education
Education
GED -
Skills
- Acted as Operation Manager in their absence
- Provide training and onboarding for New Supervisors, Operators, Controllers and Code Enforcement Specialist
- Daily scheduling of operations staff including operators, controllers, supervisors, code enforcement specialist, electrician, track maintainers and maintenance personnel
- Motivational Leadership-Developed Excellence Program to recognize and reward exceptional performance
- Employee Development and Recertification
- Records Organization and Management
- Manage Operations on daily basis
- Payroll Administration and Timekeeping
- Coaching and Training
- Conflict Resolution Tactics
- Team Supervision
- Operational Planning of special events
- Microsoft Word, Excel and Power Point
- Permitting with City of Portland Track It System working with outside companies and agencies to ensure safe work around transportation alignment
- Administrative knowledge of GNSA Time clock system for streetcar division Payroll Administration
- Customer Service Inquiries and documentation and followup
- Supervision of 56 Operators, 6 Controllers and 3 Code Enforcement Specialist
- Work with Tri-Met Management and ATU 757 leadership Knowledge of Collective Bargaining
Certification
- DPSST Certification (Department of Public Safety Standards and Training) from the State of Oregon
- TSSP Certificate (Transit Safety and Security Program) from the Transit Safety Institute
- CDL Class B and P/ DOT
- SMS Awareness
- OSHA Safety Committee Certification
Timeline
Operations Supervisor
PBOT/Portland Bureau Of Transportation
03.2015 - Current
Operator and Superintendent
Tri-Met
05.1991 - 05.2015
GED -
- DPSST Certification (Department of Public Safety Standards and Training) from the State of Oregon
- TSSP Certificate (Transit Safety and Security Program) from the Transit Safety Institute
- CDL Class B and P/ DOT
- SMS Awareness
- OSHA Safety Committee Certification
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