Laurel Oliver
Freeport,USA
Overview
8
8
years of professional experience
Work History
Customer Service Specialist - Operations Logistics
DK Company, Viejle
New York, NY
07.2024 - Current
- Oversee US accounts ($2.3M) order handling, order changes, approval of orders for packing
- Assist clients with re-orders as needed.
- Assist clients and sales reps with questions regarding order status, deliveries, tracking of deliveries etc.e.
- Assist clients with claims and returns as needed, including registration in the system and final issue of credit notes.
- Close follow-up on key-accounts.
- Ensure timely delivery of products to US accounts, confirming that all customer orders are received on schedule.i. Dialogue with 3PL, including instructions regarding deliveries to key-accounts to both 3PL and in the ERP system.j. Initiate dialogue with IT regarding EDI-setup, and follow-up that the EDI is implemented.k. Occasionally support sales team with general customer requests regarding order copies, pricing, and style descriptions
Ecommerce - Customer Service Representative
ROBERT GRAHAM
New York, USA
12.2019 - 11.2022
- Monitored incoming orders to flag any technical errors related to order processing (Shopify)
- Supported the Customer Service team in escalations with customers
- Created processes and consistent language surrounding customer inquiries
- Managed customer inboxes for returns and general inquires
- Created RMA and return labels using Returnly
- Facilitated and monitor store transfers for e-commerce orders
- Collaborated with Marketing, Ecommerce Director and Copy writer to ensure allignment on messaging
- Placed orders and foster relationships with customers to help create a better online experience
Temporary Customer Service /Operations Support
Richemont, Burberry, Tory Burch, Arlee Home
New York, USA
05.2018 - 07.2019
- Kept track of incoming shipments with organized spreadsheets presented to upper management
- Updated team on daily reports to ensure that shipping goals have been met for the day
- Liaised between the sales team and company warehouse to perform inventory adjustments
- Kept log of all incoming chargebacks and worked with warehouse to ensure all shipments are accurate to avoid future Chargebacks
- Supported sales team by entering season orders
- Monitored all system orders for upcoming ship dates in order to ensure timely shipments
- Allocated orders to company warehouse and liaise with sales on how orders should be packed and shipped
Customer Service Support Logistics
THE MORET GROUP
New York, USA
09.2016 - 03.2018
- Entered and allocated all orders using AMT
- Created inventory analysis reports for upper management in Excel
- (Accounting for shrinkage, receiving errors, and inventory adjustments)
- Uploaded UPCs for new product on GXS website through EDI transmission
- Liaise between the company warehouse and sales team to ensure timely shipments and that all orders were compliant with any customer vendor guide (avoiding chargebacks)
Education
Bachelors of Professional Studies - Fashion Merchandising
LIM College
New York01.2015
Timeline
Customer Service Specialist - Operations Logistics
DK Company, Viejle
07.2024 - Current
Ecommerce - Customer Service Representative
ROBERT GRAHAM
12.2019 - 11.2022
Temporary Customer Service /Operations Support
Richemont, Burberry, Tory Burch, Arlee Home
05.2018 - 07.2019
Customer Service Support Logistics
THE MORET GROUP
09.2016 - 03.2018
Bachelors of Professional Studies - Fashion Merchandising
LIM College