Laurel Pledger

OSHA and HIPAA

• Developed policies and procedures for effective practice management
• Daily Financial and corrections for all offices, Financial reports
• Assist in marketing strategies to increase clinics growth
• Improved staffing during busy periods by creating employee schedules, Time-sheets and PTO
• Established team priorities, maintained schedules and monitored performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Controlled costs to keep business operating within budget and increase profits.
• Customer service, Follow up on leads, make appointments
• Increase sales by 10%
• Managed over 20 customer calls per day

Prepared office schedule, deploy teams and assign projects/task

• Oversee and maintain financial accounts new existing clients, Financial reports/Collections
• Follow up on leads, make appointments, provide customer with follow up, join sale calls, provide customer quotes and customer service
• Resolved problems with customers to maintain relationships and increase return customer base.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Managed over 20 customer calls per day
• Increased sales by 50%

• Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
• Developed standards and procedures handbook for all field offices and positions
• Customer Service
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Managed customer calls up 15 per day
• Maintained client files with sales contracts, records of client interactions, client notes, and other information.
• Established performance and service goals and held associates accountable for individual performance.

• Managed Website for company
• Plan, prepare and follow through private events
• Customer Service
• Took ownership of customer issues and followed problems through to resolution.
• Sales
• Event Planning
• Addressed potential cancellations and offered catered solutions to retain accounts.

• Invoices
• AP/AR
• Assist in Payroll
• Insurance claims through collections
• Updated reports, managed accounts, and generated reports for company database
• Controlled finances to lower costs and keep business operating within budget
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
• Managed over 10 customer calls per day

• Created and maintained databases to track and record customer data.
• Sales
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Scheduled office meetings and client appointments for staff teams.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Manage over 15 customer calls per day
• Increase sales by over 10%, reaching my bounce per month
• Preparing quotes for clients
• AP/AR
• Insurance
• Collections

• Preparing office schedule, deploying teams and assigning projects/task
• Maintain customer support to maximize sales
• AR and Cash Collections
• Scheduled office meetings and client appointments for staff teams.
• Generated reports and typed letters in Word and prepared PowerPoint presentations.
• Offered office-wide software support and training, troubleshooting issues and optimizing usage.
• Company website
• Managed Corporate Affairs Events such as promotional activities for products both United States and Internationally

• AR/AP
• Managed day-to-day business operations
• Kept all building areas and equipment functional and well-organized to promote business performance
• Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues
• Prepared annual budgets with controls to prevent overages