Laurel Pravia

Customer Service Cashier

7-eleven

01.2013 - 07.2015

Resolved customer complaints and maintained clean and tidy checkout area.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Met customer service goals and exceeded customer expectations.
Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Processed customer orders and accurately handled payment transactions.
Developed and managed relationships with customers to increase customer loyalty.
Counted money in drawers at beginning and end of each shift.
Maintained customer satisfaction with quick and professional handling of product returns.
Answered product questions using knowledge of sales and store promotions.
Utilized POS system to handle customer cash and credit card transactions.
Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Redeemed coupons to discount purchases.
Maintained awareness of surroundings and secured cash to minimize loss potential.
Maintained accurate records of customer transactions for reporting purposes.
Utilized various software applications to process customer orders.
Referred to price sheets and special sale bulletins to enter price changes.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Worked with floor team and managers to meet wide range of customer needs.
Handled cash with high accuracy and took care to check bills for fraud.
Learned duties for various positions and provided backup at key times.
Processed refunds and exchanges in accordance with company policy.
Used POS system to enter orders, process payments and issue receipts.
Responded promptly to requests for assistance, spills and customer inquiries.
Maintained current knowledge of store promotions and highlighted sales to customers.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Checked personal identifications during alcohol and tobacco sales.
Set up new sales displays each week with fresh merchandise.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Identified and resolved discrepancies and errors in customer accounts.
Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

Summary

Overview

Work History

Customer Service Cashier

Education

Associate of Applied Science - Culinary Arts

Skills

Timeline

Customer Service Cashier

Associate of Applied Science - Culinary Arts

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