Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Laurel R. Collins

Spanish Fork,Utah

Overview

27
27
years of professional experience
1
1
Certification

Work History

Front End Manager

Associated Foods
11.2023 - Current
  • Implemented new point-of-sale systems, enhancing transaction accuracy and processing speed.
  • Supervised front-end operations, ensuring high standards of customer service and checkout efficiency.
  • Maintained employee schedules for optimal workforce allocation during busy periods.
  • Oversaw cash handling procedures, mitigating discrepancies in end-of-day reporting.
  • Monitored cash drawers across checkout stations to assure sufficient cash availability.
  • Coached employees daily while addressing complex issues to improve job performance.
  • Fostered a positive team environment by providing feedback and recognition, boosting morale and retention.
  • Maintained store appearance by enforcing cleanliness standards and delegating responsibilities effectively.

Customer Service Rep

Associated Foods
03.2008 - 11.2023
  • Supervised front-end operations, optimizing service delivery and boosting customer engagement. Effectively managed cashiers and baggers, contributing to operational success. Streamlined checkout procedures to ensure pleasant shopping experiences. Improved store layout by organizing product displays as overnight stocker. Resolved customer inquiries efficiently, maintaining high service standards. Fostered a friendly shopping atmosphere through active patron engagement. Facilitated enjoyable store visits by assisting customers in finding products. Provided prompt support at Service Deli to enhance overall customer interaction.

Front Desk Receptionist

Tax-Trio
01.2017 - 05.2019
  • Handled essential tasks such as pulling files, scanning documents, answering calls, scheduling appointments, and processing payments, allowing tax preparers to focus on critical duties

Bakery Customer Service Rep

Smiths Food and Drug
01.2006 - 01.2008
  • Organized preparation of dough for overnight baking requirements. Handled packaging of baked goods, including rolls, breads, and pastries. Executed nightly cleaning of bakery area to uphold cleanliness standards.

Customer Service Rep

Burger King Restaurant
01.2002 - 01.2004
  • Executed same responsibilities in different location

Customer Service Rep

Burger King Restaurant
01.1999 - 01.2001
  • Executed cashier operations with precision to enhance transaction accuracy. As a cook, consistently delivered orders on schedule to meet customer expectations. Advanced to Drive-thru role, demonstrating speed and accuracy in change counting.

Education

Utah Valley University
Orem, Utah
01.2010

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Snow College
Ephraim, Utah
01.2004

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Mountain View High School
Orem, Utah
01.2001

Skills

  • Customer satisfaction
  • Supervisory skills
  • Continuous improvement initiatives

Certification

  • Graduated from the Ephraim Institute of Religion
  • Young Women Recognition Award, that is an award given to 18 year old women in the Church a Jesus Christ of Latter-Day Saints
  • Swim Team Award
  • Graduated Seminary

Accomplishments

  • Manger for the Woman’s Basketball Division 1 Program at the Utah Valley University for 3 years
  • Manager for my High School Swim team for 2 years and then I swam for 1 year

Timeline

Front End Manager

Associated Foods
11.2023 - Current

Front Desk Receptionist

Tax-Trio
01.2017 - 05.2019

Customer Service Rep

Associated Foods
03.2008 - 11.2023

Bakery Customer Service Rep

Smiths Food and Drug
01.2006 - 01.2008

Customer Service Rep

Burger King Restaurant
01.2002 - 01.2004

Customer Service Rep

Burger King Restaurant
01.1999 - 01.2001

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Snow College

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Mountain View High School

Utah Valley University

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Laurel R. Collins