Summary
Overview
Work History
Education
Skills
Timeline
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Laurel Reynolds

Anderson,IN

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Experienced training professional with a motivational style and positive attitude. Adept at engaging students with the material by incorporating different technologies, materials and aids. Proven skills in organizing, multitasking and resolving conflicts.

Overview

6
6
years of professional experience

Work History

Training Lead

Ambu
04.2020 - 04.2023
  • Evaluated training needs to improve training quality.
  • Developed and improved training courses to increase staff performance and overall training effectiveness.
  • Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
  • Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
  • Recruited, trained and mentored new instructors.
  • Arranged meeting spaces and supporting materials for each class.
  • Developed and implemented lesson plans and teaching aids such as reference materials and videos.
  • Oversaw day-to-day functions of training department.
  • Managed training center and developed curriculum.

Call Center Representative

Conduent
03.2019 - 03.2020
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.

Hostess/cashier

Cracker Barrel
01.2017 - 01.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Education

High School Diploma -

Southport High School
Indianapolis, IN

Skills

  • LMS Expertise
  • Leading Seminars
  • Organizational Leadership
  • Lesson Planning
  • Microsoft Excel
  • Retail Sales Customer Service
  • Account Management
  • Microsoft PowerPoint
  • Staff Training

Timeline

Training Lead

Ambu
04.2020 - 04.2023

Call Center Representative

Conduent
03.2019 - 03.2020

Hostess/cashier

Cracker Barrel
01.2017 - 01.2018

High School Diploma -

Southport High School

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Laurel Reynolds