Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

LAUREL ROCHES

Killeen,Tx

Summary

Versatile Administrative professional well versed in healthcare practices, compliance standards and operations. Excellent problem solver and clear communicator. Well organized and proactive with good judgment and multitasking skills.

Overview

14
14
years of professional experience

Work History

Medical Administrative Assistant

Williamson Surgery Center
01.2024 - Current
  • Organized paperwork such as charts and reports for office and patient needs.
  • Supported office staff and operational requirements with administrative tasks.
  • Enhanced office efficiency by organizing and maintaining comprehensive medical records for easy retrieval by healthcare providers.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

Medical Administrative Assistant

South Central Texas Healthcare
10.2021 - 03.2023
  • Supported office staff and operational requirements with administrative tasks.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Enhanced office efficiency by organizing and maintaining comprehensive medical records for easy retrieval by healthcare providers.
  • Provided educational documents and pamphlets to patients.

Patient Service Advocate

Fast Med Urgent Care
05.2019 - 09.2021
  • Managed incoming calls professionally, directing inquiries to appropriate departments promptly.
  • Enhanced patient satisfaction by addressing concerns and providing timely resolutions to issues.
  • Evaluated feedback from patient surveys regularly, identifying areas for improvement while maintaining high-quality care standards overall.
  • Provided compassionate support to patients during difficult medical situations, offering reassurance and guidance.
  • Maintained accurate patient records, ensuring confidentiality and compliance with HIPAA regulations.
  • Actively listened to patients'' concerns, taking appropriate action to address their needs effectively.
  • Resolved billing disputes promptly by working closely with insurance companies and internal departments.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Implemented new office procedures for better organization and improved patient flow.
  • Reduced missed appointments through proactive follow-up calls for confirmations or rescheduling as needed.

Automated Logistical Specialist

United States Army
01.2010 - 01.2019
  • Established and maintained stock records and supply documents.
  • Maintained automated and manual accounting records.
  • Completed all necessary customs documents and paperwork
  • Prepared invoices for all customers in the logistics department at the end of every month
  • Administering document control procedures and maintaining stock location system
  • Processing requests and turn-in documents.
  • Reviewing and verifying quantities received against bills of contracts, lading, shipping documents and purchase .
  • Assisted in preparing annual budgets and forecasts related to logistics operations, supporting overall financial goals of the company.

Education

BACHELOR OF SCIENCE (B.S In HEALTH CARE MANAGEMENT -

The College Of Healthcare Profession
Houston, TX
01.2022

Associate In Science (A.S.) In Administrative Support -

The College Of Healthcare Profession
Austin, TX
03.2021

Skills

  • Ability to operate basic operating systems like Microsoft Word, Excel, PowerPoint
  • Document Management
  • Professionalism and Discretion
  • Data Entry Efficiency
  • Patient care and confidentiality
  • Attention to Detail
  • Accurate Documentation
  • Critical Thinking
  • Customer Service
  • Punctual and Dependable
  • Office Administration
  • Time Management
  • Multitasking
  • Excellent Communication

Awards

  • Army Achievement Medal
  • Army Meritorious Unit Commendation
  • Army Good Conduct Medal
  • National Defense Service Medal
  • Afghanistan Campaign Medal
  • Global War on Terrorism Service Medal
  • Army Overseas Service Ribbon
  • Army Service Ribbon

Timeline

Medical Administrative Assistant

Williamson Surgery Center
01.2024 - Current

Medical Administrative Assistant

South Central Texas Healthcare
10.2021 - 03.2023

Patient Service Advocate

Fast Med Urgent Care
05.2019 - 09.2021

Automated Logistical Specialist

United States Army
01.2010 - 01.2019

BACHELOR OF SCIENCE (B.S In HEALTH CARE MANAGEMENT -

The College Of Healthcare Profession

Associate In Science (A.S.) In Administrative Support -

The College Of Healthcare Profession

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