Laurel Sands
Columbia,MD
Summary
Reliable Attendant highly effective at managing multiple simultaneous tasks in busy environments. Keeps supplies stocked, areas cleared and hazards eliminated. Offering 3 years of experience in customer service industry.
Overview
4
4
years of professional experience
Work History
Attendant
Columbia Association Ice Rink
2023.01 - Current
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
ASPIRE Intern
Johns Hopkins Applied Physics Laboratory
2022.01 - 2024.05
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Prepared project presentations and reports to assist senior staff.
Host
Cured 18th & 21st
2023.07 - 2023.11
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Crew Member
Rita's Italian Ice
2023.01 - 2023.05
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Cashier
Charter Deli
2021.01 - 2021.04
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - Economics
Drexel University
Philadelphia, PA06.2028
Wilde Lake High School
Columbia, MD01.2024
Skills
- Team player attitude
- Reliability and punctuality
- Safety understanding
- Guest Relations
- Cleaning procedures
- Supply Restocking
- Trash removal
- Excellent Communication
Volunteer Experience
- BSAP Math Academy, Volunteer, 2023, Aided 7th grade math students and coding enrichment activities
- Longfellow Elementary School, Scholars Leadership Volunteer, 2022-2023, Volunteered in local elementary school classroom
- First Tee Howard County, 2013-Present, Learned life skills and character education through the game of golf and mentoring others
Extracurricular Activities
Wilde Lake High School Girls Coding Club, Founder & President, 2022-Present, Organize funds from Major League Hacking and Girls Who Code Organizations, invite and organize speaker events, outreach, funds, and hold daily club meetings. Science National Honor Society, Co-President, 2022-Present, Partnered with other organizations like the Wilde Lake Environmental Club to host events. Rise Up Mentorship Program, President, 2022-Present, Worked to guide and mentor black and brown underclassmen in their transition to higher level classes National Technical Honor Society, Secretary, 2023-Present Varsity Girls Golf, Captain, 2023 Student Government, Webmaster, 2021-Present Howard County Association of Student Councils, Appointed staff - STEM Committee, 2022-Present 2022-2023 Math Honor Society, Treasurer, 2022-Present 2021-Present Leadership Scholars, Community Service Chair, 2021-Present Other Activities, Math Team, Varsity Girls Golf, It's Academic Club, Varsity Girls Lacrosse, JV Girls Basketball, JV Softball, Knitting and Crocheting Club, Chess Club, International Club
Hobbies and Interests
- Computer Science
- Software Engineering
- Business Management
- Marketing
- Cybersecurity
- Finance
- Entrepreneurship
- Economics
- Fashion
- Art and Design
Timeline
Host
Cured 18th & 21st
2023.07 - 2023.11
Attendant
Columbia Association Ice Rink
2023.01 - Current
Crew Member
Rita's Italian Ice
2023.01 - 2023.05
ASPIRE Intern
Johns Hopkins Applied Physics Laboratory
2022.01 - 2024.05
Cashier
Charter Deli
2021.01 - 2021.04
Bachelor of Science - Economics
Drexel University
Wilde Lake High School
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