Laurel Selep
Fort Lauderdale,FL
Summary
Results-oriented Customer Success and Account Management professional with over 9 years of experience in cultivating client relationships and enhancing retention. Skilled in leading business reviews, supporting contract renewals, and identifying growth opportunities. Experienced in managing enterprise and mid-market accounts, consistently delivering exceptional client experiences and driving measurable outcomes.
Overview
10
10
years of professional experience
Work History
Startup Operations Associate (Contract)
B-ACE NUTRITION
West Palm Beach
09.2025 - Current
- Partner directly with founders to execute strategic initiatives supporting the company’s U.S. market launch.
- Served as cross-functional liaison between vendors, suppliers, and internal stakeholders, facilitating project completion.
- Tracked project milestones, managed timelines, and resolved roadblocks, ensuring successful execution.
- Coordinate onboarding and relationship management with external partners throughout sourcing and launch activities.
- Supported operational planning and inventory management, documenting processes to enhance scalability.
- Conduct market and competitive research to inform product positioning and growth strategies.
- Collaborate on branding, customer experience, and go-to-market initiatives aligned with business objectives.
Account Manager
iProspect
Chicago
09.2021 - 09.2025
- Managed strategic relationships across a $20M+ enterprise portfolio, serving as the primary point of contact for client communications, performance discussions, and ongoing account success.
- Led quarterly and monthly business reviews, translating performance data into actionable recommendations aligned with client goals.
- Monitored account performance and customer health, identifying risks and recommending solutions to enhance long-term retention.
- Partnered with clients to develop account plans, establish KPIs, and measure success against business objectives.
- Identified opportunities for service expansion and supported additional client initiatives through proactive relationship management.
- Collaborated with analytics, media, creative, and operations teams to deliver successful campaigns and ensure client satisfaction.
- Managed client escalations and resolved complex issues, strengthening customer relationships throughout the process.
Account Manager
LINQ
Pittsburgh
07.2017 - 09.2021
- Managed a $1M monthly portfolio of 60+ mid-market and enterprise SaaS customers, supporting retention, adoption, and account growth.
- Identified opportunities for upsell and cross-sell conversations based on customer needs, usage trends, and business objectives.
- Established strong customer relationships as a trusted resource and advocate, enhancing customer satisfaction throughout lifecycle.
- Led customer onboarding and implementation activities, helping clients realize value quickly and effectively utilize platform capabilities.
- Conducted regular business reviews with stakeholders to evaluate performance and recommend actionable improvements.
- Coordinated with implementation, support, and product teams to resolve issues promptly and enhance overall customer experience.
Account Manager
SproutLoud Media Networks
Sunrise
02.2016 - 12.2016
- Managed a portfolio of SMB and enterprise clients utilizing SaaS marketing solutions.
- Delivered onboarding, training, and ongoing support, enhancing platform adoption and customer engagement.
- Conducted performance reviews and customer consultations to identify opportunities for optimization and growth.
- Collaborated with internal teams to address client issues, ensuring high-quality customer experience.
- Collected customer feedback and shared insights with product and development teams, driving continuous improvement.
- Assisted with project coordination and customer communications throughout implementation and campaign execution.
Education
Bachelor of Science - Business Management - Marketing
Point Park University, Rowland School of Business
Pittsburgh12-2015
Skills
- Customer Success
- Customer Retention
- Customer Adoption
- Customer Engagement
- Stakeholder Engagement
- Project Coordination
- Operational Reporting
- Process Optimization
- Data recommendations
- Salesforce
- Tableau
- Adobe Analytics
- Team Collaboration
- Strategic planning
Timeline
Startup Operations Associate (Contract)
B-ACE NUTRITION
09.2025 - Current
Account Manager
iProspect
09.2021 - 09.2025
Account Manager
LINQ
07.2017 - 09.2021
Account Manager
SproutLoud Media Networks
02.2016 - 12.2016
Bachelor of Science - Business Management - Marketing
Point Park University, Rowland School of Business