Laurel Sheridan
Summerville,SC
Summary
Highly motivated travel agent with emphasis on customer service. Looking for a part-time position, where my experience and skills will be an asset to any client.
Overview
36
36
years of professional experience
Work History
Senior Travel Consultant
BCD Travel / Time Inc. / Time Warner
07.2004 - 04.2020
- Communicated with clients to confirm all aspects of travel, domestic and international, including flights, hotels, car rentals, car service, ticketing, exchanges and refunds.
- Clients included, Sports Illustrated, TIME Magazine, Fortune, Money, People, Essence, Golf, Southern Living ect.
- Handled sensitive personal data with discretion.
- Used SABRE computer system.
Senior Travel Consultant
Advanced Travel / Deutsche Bank
01.1999 - 04.2002
- Confirmed all aspects of travel, domestic and international, for Deutsche Bank employees.
- Was one of two people assigned to the ROADSHOW DESK at Deutsche Bank. Which was medium sized VIP group travel with multiple stops. Each itinerary could be weeks long.
- Handled sensitive personal data with discretion.
Senior Travel Consultant
Carlson Wagonlit Travel / Merrill Lynch
09.1984 - 01.1999
- Confirmed all aspects of domestic and international travel for Merrill Lynch employees.
- Handled sensitive personal data with discretion.
- Was chosen to work on the ROADSHOW DESK at Merrill Lynch. Extensive, lengthy travel for medium sized groups of VIPS.
- Was chosen for Quality Control and Ticketing Dept at Merrill Lynch. Issued tickets, exchanges, applied credits and refunds.
Education
Johnson And Wales College
Providence, RI06.1983
Skills
Successful Corporate Travel Agent with years of experience
Consistently met or exceeded expectations on reviews
Always exceeded in customer service
Attention to detail
Flexible with time schedules for work
Timeline
Senior Travel Consultant
BCD Travel / Time Inc. / Time Warner
07.2004 - 04.2020
Senior Travel Consultant
Advanced Travel / Deutsche Bank
01.1999 - 04.2002
Senior Travel Consultant
Carlson Wagonlit Travel / Merrill Lynch
09.1984 - 01.1999
Johnson And Wales College
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