LAUREL VIENS
Shippensburg,PA
Summary
Professional pharmacy technician skilled in medication management, patient care, and inventory control. Adept at team collaboration and ensuring compliance with regulatory standards. Reliable in adapting to changing needs and consistently achieving optimal results. Strong expertise in pharmaceutical calculations, medication dispensing, and customer service.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
CVS Health
10.2020 - Current
- Trained and mentored new pharmacy staff on procedures and best practices.
- Streamlined medication dispensing processes to enhance workflow efficiency.
- Managed inventory control, reducing stock discrepancies through accurate tracking methods.
- Wrote and revised staff schedules to ensure appropriate staffing.
- Implemented safety protocols that improved overall workplace safety standards.
- Collaborated with healthcare professionals to optimize patient care and medication management.
- Provided exceptional customer service, addressing patient inquiries and concerns effectively.
- Helped guide 19 pharmacy technicians and coordinated day-to-day assignments.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
- Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
- Assisted in conducting periodic audits to ensure adherence to established policies, reporting discrepancies for corrective action.
- Collected co-payments or full payments from customers.
- Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
- Reviewed and verified customer information and insurance provider information.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Special Education Paraprofessional
Town of Waterford Board of Education
10.2001 - 06.2020
- Supported individualized education plans by assisting students with disabilities in classroom activities.
- Collaborated with teachers to implement effective instructional strategies for diverse learning needs.
- Monitored student progress and behavior, providing feedback to educators for enhanced learning outcomes.
- Facilitated communication between students, teachers, and families to ensure a supportive educational environment.
- Assisted in developing adaptive materials and resources tailored to individual student requirements.
- Implemented positive behavior interventions to foster a safe and inclusive classroom atmosphere.
- Advocated for student accessibility, ensuring compliance with educational policies and regulations.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
- Offered student support through special accommodations, extra assistance, and assessments.
- Partnered with speech therapists, occupational therapists, and other related service providers to ensure comprehensive support for each individual student''s growth and progress.
Education
Associate of Science -
Three Rivers Community College
Norwich, CTSkills
- Medication dispensing
- Inventory management
- Staff training
- Patient care collaboration
- Regulatory compliance
- Prescription verification
- Customer service excellence
- Workflow optimization
- Record keeping accuracy
- Staff scheduling
- HIPAA compliance
- Problem-solving skills
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Lead Pharmacy Technician
CVS Health
10.2020 - Current
Special Education Paraprofessional
Town of Waterford Board of Education
10.2001 - 06.2020
Associate of Science -
Three Rivers Community College