Laurel Ann Ireland
Ledyard,CT.
Summary
Motivated server who thrives in a fast paced, high volume venue who anticipates customers needs. 18 years of experience in various restaurant settings.
Overview
22
22
years of professional experience
Work History
Server
Colony Grill
06.2023 - 01.2024
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Represented the brand/restaurant at local events
- Educate guests about company history
Server
The Social
06.2022 - 06.2023
- Thorough menu knowledge to answer questions regarding menu item sourcing, ingredients and cooking methods.
- Upsold items such as appetizers and mixed drinks to increase sales numbers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server
Mohegan Sun Casino-Bow And Arrow Sports Bar
08.2018 - 03.2020
- Learned and followed tribal alcohol laws to keep restaurant compliant with regulations while serving.
- Cultivated relationships with regular customers.
- Timed check-ins with customer orders and confirmed satisfaction, taking action to correct any problems.
Server Assistant
Guy Fieri's Foxwoods Kitchen And Bar
08.2017 - 08.2018
- Monitored dining room inventory and restocking.
- Trained new staff in bussing and cleaning procedures.
- Observed dining area to spot leaving guests and clear tables for future patrons.
Server
McGowan's Pizzaland
03.2002 - 03.2017
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Consistently acquired new knowledge to fulfill all roles as necessary.
- Helped customers with dietary restrictions obtain safe food by working closely with kitchen staff.
Server
Spring Meadows Trumbull
08.2005 - 04.2007
- Serve residents breakfast, lunch, dinner in fine dining setting.
- Arranged and prepared tables for events.
- Served promptly with attention to resident needs.
- Offered menu options for allergy and dietary concerns.
- Cultivated warm relationships with residents by participating in off-clock volunteer activities.
Education
Cosmetology Licsense - Cosmetology Education
Paul Mitchell The School Rhode Island
Cranston, RI06.2020
High School Diploma -
Masuk High School
Monroe, CT06.2005
Skills
- TIPS alcohol training is current
- High-Volume Dining Server, thrives in busy fast faced environments
- Menu Item Recommendation
- Dining Room Cleaning and Upkeep
- Conflict and Complaint Resolution
- Adaptable, warm and friendly
- Exceptional customer service record
Other Experience
I have previously held positions a as Retail Sales Associate at Kate Spade with great sales records, a Receptionist at Paul Mitchell the School and currently hold an active Cosmetology License.
Timeline
Server
Colony Grill
06.2023 - 01.2024
Server
The Social
06.2022 - 06.2023
Server
Mohegan Sun Casino-Bow And Arrow Sports Bar
08.2018 - 03.2020
Server Assistant
Guy Fieri's Foxwoods Kitchen And Bar
08.2017 - 08.2018
Server
Spring Meadows Trumbull
08.2005 - 04.2007
Server
McGowan's Pizzaland
03.2002 - 03.2017
Cosmetology Licsense - Cosmetology Education
Paul Mitchell The School Rhode Island
High School Diploma -
Masuk High School
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