Laurel Ann Ireland
Ledyard,CT.
Summary
Motivated server who thrives in a fast paced, high volume venue who anticipates customers needs. 18 years of experience in various restaurant settings.
Overview
22
22
years of professional experience
Work History
Server
Colony Grill
St. Petersburg, FL
06.2023 - 01.2024
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Represented the brand/restaurant at local events
- Educate guests about company history
Server
The Social
New London, CT
06.2022 - 06.2023
- Thorough menu knowledge to answer questions regarding menu item sourcing, ingredients and cooking methods.
- Upsold items such as appetizers and mixed drinks to increase sales numbers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server
Mohegan Sun Casino-Bow And Arrow Sports Bar
Uncasville, CT
08.2018 - 03.2020
- Learned and followed tribal alcohol laws to keep restaurant compliant with regulations while serving.
- Cultivated relationships with regular customers.
- Timed check-ins with customer orders and confirmed satisfaction, taking action to correct any problems.
Server Assistant
Guy Fieri's Foxwoods Kitchen And Bar
Ledyard
08.2017 - 08.2018
- Monitored dining room inventory and restocking.
- Trained new staff in bussing and cleaning procedures.
- Observed dining area to spot leaving guests and clear tables for future patrons.
Server
McGowan's Pizzaland
Monroe, CT
03.2002 - 03.2017
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Consistently acquired new knowledge to fulfill all roles as necessary.
- Helped customers with dietary restrictions obtain safe food by working closely with kitchen staff.
Server
Spring Meadows Trumbull
Trumbull, CT
08.2005 - 04.2007
- Serve residents breakfast, lunch, dinner in fine dining setting.
- Arranged and prepared tables for events.
- Served promptly with attention to resident needs.
- Offered menu options for allergy and dietary concerns.
- Cultivated warm relationships with residents by participating in off-clock volunteer activities.
Education
Cosmetology Licsense - Cosmetology Education
Paul Mitchell The School Rhode Island
Cranston, RI06.2020
High School Diploma -
Masuk High School
Monroe, CT06.2005
Skills
- TIPS alcohol training is current
- High-Volume Dining Server, thrives in busy fast faced environments
- Menu Item Recommendation
- Dining Room Cleaning and Upkeep
- Conflict and Complaint Resolution
- Adaptable, warm and friendly
- Exceptional customer service record
Other Experience
I have previously held positions a as Retail Sales Associate at Kate Spade with great sales records, a Receptionist at Paul Mitchell the School and currently hold an active Cosmetology License.
Timeline
Server
Colony Grill
06.2023 - 01.2024
Server
The Social
06.2022 - 06.2023
Server
Mohegan Sun Casino-Bow And Arrow Sports Bar
08.2018 - 03.2020
Server Assistant
Guy Fieri's Foxwoods Kitchen And Bar
08.2017 - 08.2018
Server
Spring Meadows Trumbull
08.2005 - 04.2007
Server
McGowan's Pizzaland
03.2002 - 03.2017
Cosmetology Licsense - Cosmetology Education
Paul Mitchell The School Rhode Island
High School Diploma -
Masuk High School