Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Laurelee Holmes

Kansas City

Summary

Accomplished Assistant Director at A Joint Operation, adept in strategic planning and data analysis, with a proven track record in relationship building and sales growth. Expert in optimizing operational efficiency and profitability, I've successfully led large teams to surpass performance standards and foster robust industry partnerships.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Director of Retail

A Joint Operation
06.2023 - 04.2024
  • Acted as interim GM during employee transitions and saw an average increase of 30% in sales at different locations
  • Coached teams and implemented sales techniques at all HomeState locations to increase KPI's
  • Conducted ongoing operational and performance reviews to pinpoint areas of opportunity and plan ways to increase metrics
  • Collaborated with marketing and inventory teams on campaigns aimed at increasing brand awareness
  • Developed effective relationships with other brands and vendors in order to increase visibility in the market

General Manager

A Joint Operation
10.2022 - 06.2023
  • During 8 months as GM, the Kansas City location generated the highest daily sales every single day, except for one, averaging 2.5x the revenue of other HomeState locations
  • Developed a program of continuous education and sales strategies, aimed at improving Team Member performance and increasing KPI's and guest satisfaction
  • Used customer feedback for improving operations and building brand loyalty
  • Monitored store performance and identified opportunities for improvement
  • Developed company-wide SOP's and strategies to improve operational efficiency, reduce costs, and maximize profitability

Service Advocate

Farmers Insurance Group
07.2022 - 06.2023
  • Completed training top of class and awarded trainee of the week multiple weeks
  • Efficiently handled escalated customer inquiries in order to maintain positive working relationships
  • Successfully navigated multiple computer systems while communicating with customers via telephone or email
  • Proactively identified opportunities for improvement within the department's processes

Management Trainee

Buckle
05.2021 - 07.2022
  • Coaching of other associates and management staff in regards to selling, merchandising, and providing exceptional customer service
  • Built relationships with guests via social media and face to face interactions in order to guarantee future invitation business
  • Ongoing commitment to product knowledge and fashion trends in order to successfully style guests, leading to increased revenue, guest satisfaction, and repeat business
  • Consistently awarded top sales, surpassing leaders who had been with the company for 15 years

Store Manager

Bath & Body Works
09.2020 - 05.2021
  • Store location saw an increase in sales of over 30% during my employment. Leadership went from 0 performance-based bonuses the year prior to receiving 91% of monthly bonuses awarded during my first year of employment
  • Store location was promoted from mid-volume to high-volume store, according to company standards, within 9 months of my employment start
  • Selected by district leadership to travel and prepare, execute, and manage physical inventory process at multiple store locations across the state
  • Responsible for physical setup of three new store locations across the district, as well as training and management of new and existing managers throughout the process

Assistant Manager

Rally House
03.2018 - 05.2020
  • Received the quickest promotion to leadership within the organization (100 locations in 12 states) since its inception
  • Successfully led a team of 12-15 employees in the highest-volume Rally House location in the nation
  • Continuously trained and coached employees to exceed performance goals, as directed by company standards, while also developing emerging leaders

Sales Coordinator

Camping World
04.2015 - 09.2017
  • Selected by corporate leadership as only Sales Coordinator in US to travel, investigate, and rectify unsatisfactory physical, annual inventories of Camping World locations
  • Personally responsible for all inventory (purchasing, allocations, cycle counts, marketing, merchandising, recalls, damages, etc.)
  • Successfully operated a home store location with less than 1% shrink
  • Planned and executed camping expo events with thousands of attendees, both in Kansas City and Atlanta
  • Completed leadership and travel duties while maintaining the highest membership and stores sales numbers in the state of Missouri, personally and as a location

Education

Bachelor of Arts (B.A.) - English

Northwest Missouri State University
Maryville, MO

Skills

  • Strategic Planning
  • Relationship Building
  • Sales Techniques
  • Profitability Optimization
  • Analytical thinking
  • Goal Setting and Achievement
  • Process improvement
  • Staff development
  • Regulatory compliance
  • Budgeting and purchasing

Certification

Missouri Medical Marijuana Qualifying Agent

Timeline

Assistant Director of Retail

A Joint Operation
06.2023 - 04.2024

General Manager

A Joint Operation
10.2022 - 06.2023

Service Advocate

Farmers Insurance Group
07.2022 - 06.2023

Management Trainee

Buckle
05.2021 - 07.2022

Store Manager

Bath & Body Works
09.2020 - 05.2021

Assistant Manager

Rally House
03.2018 - 05.2020

Sales Coordinator

Camping World
04.2015 - 09.2017

Bachelor of Arts (B.A.) - English

Northwest Missouri State University

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Laurelee Holmes