Microsoft Office
Laurel Gibbard
Gilbert,AZ
Summary
Experienced technical program manager with demonstrated expertise in leading multiple complex projects and teams, leveraging comprehensive knowledge of hardware systems, software development, and government/military programs. Proven ability to meet stringent security and operational requirements.
Overview
5
5
Certifications
1
1
Top Secret Security Clearance
25
25
years of professional experience
Accomplishments
- 40% reduction in portal implementation time; using focus groups, consultants, & internal developer training.
- Significantly boosted the performance of two development teams, comprised of 8 developers and 4 business analysts.
- Earned top performance ratings among peers for exceptional technical program management.
- 30% reduction in annual program costs by renegotiating vendor contract.
Skills
- Agile Methodology
- Technical Program/Project Management
- Strategic Planning
- Complex Problem-Solving
- Disaster Recovery
- Technology Systems Integration
- Understanding of human resources
Certification
- Top Secret Security Clearance United States Government
- PMP - Project Management Professional
- MBCP - Master Business Continuity Planner
- SAFe5 - Advanced Scrum Master
- MCSE - Microsoft Certified System Engineer Windows 2003.
- FEMA Continuity and Emergency Management
Work History
Senior Technical Program Manager
Accenture Federal Services
05.2021 - Current
- Managed $15M in contracts over 3 programs: 1 in the Baltic & 2 in the Middle East.
- Combined strategic thinking, persuasive writing skills, and meticulous attention to detail to craft compelling written responses to RFPs/RFIs; aiming to secure business opportunities and partnerships.
- Managed budget of technical projects; monitoring, and controlling resources throughout project lifecycle.
- Managed risk, change, and scope throughout project to ensure successful outcomes.
- Managed cross-functional technical teams to deliver high-quality products within scope and budget constraints.
- Ensured compliance with industry regulations and organizational policies throughout the program lifecycle.
- Delivered engaging presentations to leadership at all levels, communicating complex technical information in a clear and concise manner.
Infrastructure Program Manager
Aetna (a CVS Company)
07.2012 - 04.2021
- Managed multi-year cross-functional projects to sunset disparate systems & provide operational efficiencies utilizing the ServiceNow platform.
- Reduced portal implementation time by 40%; using focus groups, consultant implementation, & internal developer training.
- Provided strategic planning & implementation road map as part of ITSM leadership team. Managed quarterly work for 2 development teams consisting of 8 developers & 4 business analysts.
- Achieved a 20% reduction in processing of employee IT requests by automating services using ServiceNow platform.
- Led transition of development processes from traditional Waterfall methodology to Agile; improving flexibility, responsiveness, and efficiency in technical projects.
- Built & launched successful disaster recovery exercise program, terminated inadequate vendor testing contract, & maintained compliance procedures for integrated systems recovery.
- Established first gap analysis and corrective action program; creating all processes & documentation.
State Continuity Software Administrator & Planner
Arizona Department Of Emergency & Military Affairs
08.2008 - 06.2012
- Defined program goals & objectives to change state from paper-based to electronic planning model.
- Designed a statewide Continuity of Operations Plan (COOP) integrating systems of record, data management, proper system configuration, upgrades, customizations, FEMA compliance.
- Executed statewide phased roll-out of SunGard planning tool & continuity program to 115 agencies, boards, & commissions.
- Eliminated program disparity by conducting gap analysis to produce road maps & maturity models.
- Re-negotiated vendor contract resulting in annual program cost reduction of 30%.
- Established annual conference to advance continuity of operations with federal, state, local & tribal partners.
Software Installation Consultant
Versaterm Justice Trax
06.2006 - 08.2008
- Implemented Laboratory Information Management Systems (LIMS) software installation for law enforcement clients.
- Developed customized installation plans for clients, addressing unique requirements and preferences.
- Troubleshot service issues to provide solutions & minimize downtime.
- Installed & maintained SQL servers & databases.
- Assisted new users and administrators in learning system functionalities through phone, email, and WebEx sessions.
- 20% reduction in client Helpdesk calls by improving client training, provide preventative actions, & transition to compliance with ISO industry standards.
Affiliations
- Society of Information Managers (SIM), 2018
- Women in Technology International, 2017
- Order of the Sword and Shield, 2014
Education
Bachelor of Arts - Communications Systems Technology
- Intern: Chesapeake Bay Foundation
- Inner City After School Program
- Prison Outreach Ministry
Software
ServiceNow Request, SDLC, Portfolio
Salesforce
Concur
Adobe Professional
Salesforce
TEAMS
Visio
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