Laureline Colavolpe
Honolulu,HI
Summary
Dedicated and adaptable professional with a demonstrated history of success in customer service, sales, and entrepreneurship. A skilled team player with experience in high-profile environments and real estate. Passionate about the hospitality industry, delivering exceptional client experiences and contributing to the growth and success of diverse enterprises.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Morimoto Asia
Honolulu, HI
12.2022 - Current
- Provided consistently excellent customer service ensuring a positive and memorable dining experience for guests.
- Built lasting, strong, and personable relationships with clients through outstanding service, leading to repeat business and guests specifically requesting my service.
- Consistently demonstrated strong upselling skills by leveraging in-depth product knowledge
- Acquired in-depth knowledge of the restaurant's concept, culinary techniques, and beverage pairings, enabling precise and personalized recommendation for the guests
- Demonstrated exceptional organizational skills, efficiency in handling high volume simultaneously without compromising service quality
- Enhanced the dining experience by sharing insights into the chef's background, creating a more engaging and personalized experience for guests.
Realtor/Property Manager
Royal Realty LLC
Honolulu, HI
09.2022 - Current
- Managing portfolio of 12 properties overseeing a total rent of $30k monthly while maintaining organizational efficiency
- Sold 1M in Sales in 2023
- Networking with realtors, local contractors, vendors, other professionals crucial to real estate
- Ability to build strong relationships with property owners, tenants,
- Knowledge of real estate laws and regulation
- Setting and collecting rent, handling maintenance requests, filling vacant units and setting the budget for the property,
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
Founder
Ice Cream Roll Vendor
Los Angeles, CA
06.2019 - 06.2022
- Founded and conceptualized a successful private catering ice cream roll business tailored for various celebrations
- Designed diverse and innovative ice cream roll menus, offering a range of flavors, toppings, an presentation styles to cater to different occasions
- Led targeted campaigns on social media to promote the ice cream roll business fo private events
- Organized the logistics for private event, ensuring timely set up, service, and cleanup, contributing to a seamless experience for clients
- Cultivated strong relationships with clients, leading to repeat bookings and referrals
- Managed budgeting and financial aspects of the business, ensuring profitability and sustainable growth
Head Server
Ysabel
Los Angeles, CA
11.2019 - 06.2022
- Created personalized, natural, and friendly experience for guests
- Maintained high standard of services
- Served high-profile VIPs and celebrities
- Trained new staff members
- Worked on different BEOs and Full Buy-out events
- Completed opening and closing checklists to ensure smooth restaurant operations.
Server
Marion, Mr Hospitality
Miami, FL
05.2017 - 05.2019
- Worked alongside the team to transition the restaurant's atmosphere from a standard dining venue to a hotspot lively restaurant dinner party experience
- Achieved the status of the top-selling server, showcasing a consistent ability to drive high sales and contribute to the restaurant success
- Elevated VIP service by personally bringing and serving a roster of high-profile clients, expanding the restaurant's exclusive clientele
- Successfully upsold premium bottles of champagne, establishing the restaurant as a destination for luxury dining
- Worked closely with the event manager for buyouts, actively participating in layout planning, decorations and overall event coordination, ensuring seamless execution for private functions
Rental Property Manager
VMS Villa Management Services
St Barthelemy, Caribbean Island
10.2015 - 04.2017
- Conducted inspections of property grounds and equipment to identify maintenance concerns and direct timely repairs
- Collected and maintained careful records of rental payments and payment dates
- Coordinated booking reservations on different marketing channels
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services
- Organized cleaning and scheduled maintenance teams to place properties in adequate conditions before renter's check-in
- Interacted effectively with prospects, tenants, peers, and management
Concierge
Self Employed
St Barthelemy, Caribbean Islands
10.2013 - 04.2017
- Met daily needs of Island travelers
- Organized travels in Caribbean Sea
- Booked events, restaurants, transportations, properties, exotic cars rentals
- Built strong and long-lasting relationships with clients
- Partnership with different vendors to provide discounted pricing and obtaining referrals
Concierge
Marrakech Du Rire
Marrakech, Morocco
06.2016 - 06.2016
- Sold numerous festival tickets
- Assisted guests before, during and after their trip
- Negotiated air fare, hotels, outdoor activities and dining
Waitress
The Yacht Club
St Barthelemy, Caribbean Islands
10.2015 - 04.2016
- Upsold and increased sales of high-margin items by providing excellent customer service
Head Waitress
Balzi Rossi
Moscow, Russia
04.2015 - 09.2015
- Managed and trained team members to work efficiently
- Trained to cut exotic fishes
- Successfully managed multiple tasks while remaining professional and courteous in fast-paced environment
Server
Le Ti St Barth
St Barthelemy, Caribbean Islands
05.2013 - 03.2015
- Generated over $300k in sales per season
- High sales champagne volume
- Knowledge of food and wine menu
- Provided exceptional customer satisfaction by developing strong and lasting client's relationships
Server
Babylon
Cannes, France
10.2012 - 04.2013
Education
Associate - Business Administration
Facultés Des Métiers
France07.2011
High School Diploma -
Facultés des métiers
France07.2009
Skills
- Communication
- Problem-solving
- Highly organized
- Time management
- Attention to details
- Multi-tasker
- Team collaboration
- Adaptability
- VIP customer service
- Networking
- Entrepreneurship
- Client relationship
Certification
- Real Estate License Salesperson - California 2022
- Real Estate License Salesperson - Hawaii 2022
Affiliations
- Paddling
- Yoga
- Hiking
- Restaurant exploration
Languages
French
Native/ Bilingual
English
Native/ Bilingual
Spanish
Limited
Timeline
Server
Morimoto Asia
12.2022 - Current
Realtor/Property Manager
Royal Realty LLC
09.2022 - Current
Head Server
Ysabel
11.2019 - 06.2022
Founder
Ice Cream Roll Vendor
06.2019 - 06.2022
Server
Marion, Mr Hospitality
05.2017 - 05.2019
Concierge
Marrakech Du Rire
06.2016 - 06.2016
Rental Property Manager
VMS Villa Management Services
10.2015 - 04.2017
Waitress
The Yacht Club
10.2015 - 04.2016
Head Waitress
Balzi Rossi
04.2015 - 09.2015
Concierge
Self Employed
10.2013 - 04.2017
Server
Le Ti St Barth
05.2013 - 03.2015
Server
Babylon
10.2012 - 04.2013
Associate - Business Administration
Facultés Des Métiers
High School Diploma -
Facultés des métiers
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