Laurell Whitley
Lees Summit,MO
Summary
Demonstrated ability to complete tasks accurately despite interruptions and competing demands. Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development Skills
Overview
13
13
years of professional experience
Work History
Patient Access Representative
Aston Carter / Mercy Hospital
Springdield , MO
06.2022 - 08.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Experience Data Entry Clerk II
Nations Lending Services
Merriam, KS
06.2020 - 04.2022
- retrieved data and files for other department's
- Identified data entry errors and reported to necessary departments.
- Uses alphabetical and numerical systems to organize paper and electronic records documents
- Prepare mortgage files for closing team
- Digitally prepare mortgage loan applications
- Key in personal and financial information from loan applicants
- Verifying all the information on the mortgage, name, martial status, lender, and payoffs is correct before sending it to the notary.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted and checked input data against original documents.
- Verified data files prior to entry to maintain high data accuracy.
Administrative Clerk I
PAE/ Homeland Security
Lees Summit, MO
03.2018 - 04.2020
- Set up, maintain and purged physical and electronic filing systems to keep record complaint and current
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
- Generated documents necessary for internal meetings.
- Utilized company tools to identify opportunities and develop action plans to improve performance.
- Enforced company policies and procedures.
- Regularly communicated with [Job title] to discuss strengths, opportunities, and trends in business.
- Entered data into [Software] system and updated customer contacts with information to keep records current.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Team Lead
Cross Resource Group
KANSAS CITY, MO
03.2017 - 02.2018
- Manage file database for over [how many] employees
- Provide secretarial support to HR Manager
- Manage and lead a team of employees
- Communicate company goals, safety practices, and deadlines to team
- Motivate team members and assess performance
- Provides help to management including hiring and training, and keeps management updated on team performances.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Administrative Assistant/Receptionist
Starks Construction
KANSAS CITY, MO
08.2013 - 03.2017
- Microsoft Problem Solving Customer service
- Safety Compliance Database Entry Filing
- Document Review Time Management Skills, Answer multi-line phone system with warm, friendly demeanor
- Performed general office duties such as typing and proof reading correspondence, distributing and filing official forms and scheduling appointments
- Provided outstanding service to new and long-standing customer by attending closely to concerns and developing solutions
- Inputted information from customer calls and onsite service visits into the company's system
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Front Office Receptionist/Administrative Assistant
Derrick Thomas Academy
KANSAS CITY, MO
10.2008 - 07.2013
- Answer phone calls from visitors and parents, and provide information to parents and students
- Facilitate communication within the school , administrators, teachers, and students families through emails, flyers, or phone calls, ensuring that necessary information is properly transmitted
- Maintain records of school operations such as registration and class schedules, and bus scheduling and routes academic transcript and parents contact information
- Schedule events such as parent-teacher conferences back-to-school nights and staff calls
- Also manage the principal daily calendar, and organizing his or her meetings and helping them stay on schedule.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Collected, sorted and distributed mail and prepared mail, messages and courier deliveries.
Education
Computer Programming
Scott Community College
Bettendorf, IACosmetology Education
Labaron Hairdressing Cosmetology
Overland Park, KS04.2012
High School Diploma -
Bettendorf High School
Bettendorf, IA05.1994
Skills
- Gathering Information From Patients
- Administrative and Office Support
- Multitasking and Organization
- Knowledge of Community Services and Programs
- Database Search and Data Entry Skills
- Customer Service
- Insurance Information Collection
- Registration and Admissions
- Calm and Effective Under Pressure
- Team Leadership
- Patient Confidentiality and Data Security
- 10-Key Certification
- Filing Documents
- Administrative Duties
- Data Verification
- Data Review
- Efficient Data Entry
- Self Starter
- Verifying Data Accuracy
- Information Updates
- Updating Client Data
- EPIC EMR
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Everything in life is just for a while.
Philip K. Dick
Timeline
Patient Access Representative
Aston Carter / Mercy Hospital
06.2022 - 08.2022
Experience Data Entry Clerk II
Nations Lending Services
06.2020 - 04.2022
Administrative Clerk I
PAE/ Homeland Security
03.2018 - 04.2020
Team Lead
Cross Resource Group
03.2017 - 02.2018
Administrative Assistant/Receptionist
Starks Construction
08.2013 - 03.2017
Front Office Receptionist/Administrative Assistant
Derrick Thomas Academy
10.2008 - 07.2013
Computer Programming
Scott Community College
Cosmetology Education
Labaron Hairdressing Cosmetology
High School Diploma -
Bettendorf High School
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