Laurelle Hammonds
Charlotte,NC
Summary
Reliable Facilities Manager with detail- and results-oriented nature. Possessing an exceptional commitment to quality and service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Facilities Manager
JLL- JCI/TYCO
10.2023 - Current
- Efficiently managed daily work orders utilizing Corrigo and client CMMS system, optimizing task dispatching to Mobile Engineering Services teams, resulting in a 20% reduction in response time and a 15% increase in task completion rate
- Played a pivotal role in enhancing customer satisfaction by delivering maintenance services that met or exceeded client expectations
- Oversaw maintenance activities for properties, emphasizing the preservation and development of client site value
- Championed a safety-first culture by advocating and enforcing safe work practices among teams
- Analyzed data to identify trends and insights, driving continuous improvement across all site operations
- Cultivated and sustained positive relationships with client location managers and operations teams
- Acted as the primary liaison with client representatives, ensuring alignment of services with client expectations and overall satisfaction with JLL performance
- Prepared and submitted monthly/quarterly/annual reports as required by clients
- Ensured adherence to JLL's minimum audit standards to maintain regulatory compliance
- Assisted in developing and managing detailed annual operating budgets for assigned locations within the region as necessary.
Assistant Facilities Manager
JLL- Kuehne + Nagel
06.2022 - 10.2023
- Manage the site in accordance with all agreed policies, procedures and contract scope
- Managing repairs and maintenance, minor works and other requests received via the help desk, tracking to completion
- Assist with site responsibilities for mechanical, electrical, plumbing, carpentry, critical systems, HVAC, generator and others defined within the portfolio of respective sites
- Support the implementation of innovative programs and processes that reduce short- and long-term operating costs and increase productivity
- Ensure compliance with all Health and Safety, Environment and Risk Management policies and procedures
- Manage vendors, ensuring services are delivered in accordance with the contract and to agreed standards
- Document and escalate instances of poor performance
- Coordinate internally with other teams which may include security and capital projects
- Maintain and update Standard Operating Procedures (SOPs) and emergency response documentation for the site as required
- Deliver portfolio management reports as required under the Agreement with the Client and as requested
- Any other activities to support site operations, including, but not limited to: Moves/reconfigurations, events, safety, reception and mail services
- Assist the Sr
- FM to achieve or exceed financial targets and ensure effective, efficient and economic operation of assigned responsibilities
- Assist with the annual budgeting and quarterly forecasting processes for the site/s
- As requested by the Sr
- FM, prepare current financial year budget spend reports (actual vs
- Budget, variance etc.)
- Manage payments to Vendors where applicable, using available systems(Corrigo,E1,etc), complying with relevant policies.
Facilities Coordinator
JLL- Honeywell
10.2021 - 06.2022
- Monitor work order system corrected minor maintenance problems; and advised on technical matters for the facilities team
- Assisted with coordination and scheduling of maintenance activities and/or projects
- Ensure all monthly deliverables are met by due dates
- Provide general overall facility management services including but not limited to office/facility
- Ensure appropriate customer service and follow up with customers
- Assist facilities management team with tactical planning for the team's goal and objective
- Act as an interface with client, visitors, and guest
- Provide direction/information to vendors, facilities staff and service providers as requested
- Assist with researching, analyzing, and reporting budget variances
- Confirm all POs are issued in compliance with client requirements
- Assist with budgetary requests and reporting
- Work on monthly financials with finance team and facility manager.
Education
B.A Psychology -
Hampton University
Hampton, VAMBA-Organizational Psychology -
Johnson & Wales University
Providence, RISkills
- Strategic Planning
- Analytical Thinking
- Building Maintenance
- Schedule Management
- Asset Management
- Project Management
- Relationship Building
- Teamwork and Collaboration
Certification
· Facility Management Professional (FMP) certification
· Proficient in HVAC systems maintenance and repair
· Project Management Certificate
Affiliations
- Urban League of Central Carolinas- Corresponding Secretary
- Black Professional Network(JLL)- Volunteer Coordinator
- Right Moves for the Youth- Student Ambassador
Timeline
Facilities Manager
JLL- JCI/TYCO
10.2023 - Current
Assistant Facilities Manager
JLL- Kuehne + Nagel
06.2022 - 10.2023
Facilities Coordinator
JLL- Honeywell
10.2021 - 06.2022
B.A Psychology -
Hampton University
MBA-Organizational Psychology -
Johnson & Wales University