LAUREL "LOLLY" BERNSDORFF
OGDEN,UT
Summary
Compassionate and dedicated nurse with 25+ years of experience in leading and supervising with an emphasis on teamwork.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Practice Supervisor
Tanner Clinic
03.2023 - 01.2024
- Enhanced patient experience by streamlining administrative processes and coordinating with medical staff.
- Implemented new appointment scheduling system, reducing patient wait times and improving overall satisfaction.
- Managed daily operations for several medical specialty practices, ensuring efficient workflow and timely care delivery.
- Collaborated with physicians to develop and implement effective patient care plans, leading to improved health outcomes.
- Oversaw clinical staff training programs to maintain high professional standards and ensure continuous improvement of skills.
- Facilitated communication between healthcare providers and patients, resulting in clear understanding of treatment options.
- Maintained regulatory compliance by implementing proper documentation procedures and adhering to company guidelines.
- Conducted regular performance evaluations for clinical staff members to provide constructive feedback and promote professional growth.
- Enhanced team collaboration by implementing effective communication strategies within the practice environment.
- Led the selection process for new employees, identifying qualified candidates who would contribute positively to the practice culture.
- Improved operational efficiency through regular review of processes, identifying areas for improvement and implementing necessary changes.
- Coordinated with marketing team to develop promotional materials for the practice, resulting in increased patient referrals and overall growth.
- Managed daily practice operations to optimize appointment scheduling, patient flow, and patient outcomes.
- Ordered all office supplies and kept check on inventory levels.
- Addressed and remedied all patient or team member issues.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Supervised team of 68 office personnel and 36 medical providers.
- Consulted with healthcare professionals on business decisions.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Spearheaded and implemented new projects to expand scope of engagement.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Successfully negotiated client contract renewals to create increased revenue.
Office Manager/Licensed Practical Nurse
Utah Fertility Center
04.2018 - 11.2022
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Created organized filing system to manage department documents.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for personnel.
- Organized and updated databases, records and other information resources.
- Developed close working relationships with front office and back office staff.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Developed comprehensive employee training programs to enhance staff performance and improve overall office procedures.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
Licensed Practical Nurse
Wasatch Dermatology
09.2015 - 03.2018
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Assisted physicians with diagnostic testing and procedural support for optimal treatment decisions.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Educated patients and families on health promotion, disease prevention, and self-care management strategies.
- Ensured regulatory compliance by adhering to infection control protocols and maintaining accurate documentation of patient data.
- Streamlined nursing processes by implementing evidence-based practices that improved clinical workflow efficiency.
- Mentored new nursing staff to enhance professional development opportunities within the team dynamic.
- Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, injections, and other routine nursing procedures.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Reviewed patient history to verify conditions and current medications.
- Evaluated patient histories, complaints, and current symptoms.
- Responded to patient requests with appropriate clinical and personal assistance.
Licensed Practical Nurse
Oregon Pediatrics
08.2013 - 08.2015
- Improved patient outcomes by developing individualized care plans tailored to the needs of pediatric patients.
- Enhanced patient satisfaction through compassionate and empathetic communication with children and families.
- Provided education to parents on proper home care techniques, minimizing hospital readmissions and promoting long-term wellbeing.
- Collaborated with interdisciplinary teams for comprehensive patient care, resulting in improved overall health outcomes.
- Administered vaccinations and medications accurately, ensuring optimal treatment efficacy and patient safety.
- Assessed pediatric patients'' growth and development, identifying potential issues early for timely intervention.
- Implemented evidence-based nursing practices to optimize patient care quality and effectiveness.
- Conducted thorough physical assessments to identify potential health concerns before they escalated into more serious conditions.
- Maintained accurate documentation of patient progress, enabling informed decision-making among healthcare providers.
- Developed strong rapport with patients and families, fostering trust and confidence in the nursing team''s abilities.
- Mentored new nurses and provided guidance on best practices in pediatric nursing, elevating the standard of care within the department.
- Utilized critical thinking skills to quickly respond to emergency situations, stabilizing patients until further medical assistance arrived.
- Educated children about their medical conditions in age-appropriate language, empowering them to take an active role in managing their health.
- Promoted healthy lifestyles through teaching preventative measures such as proper nutrition, exercise habits, and hygiene routines.
- Monitored vital signs closely during procedures or treatments, intervening swiftly when necessary to maintain patient stability.
- Provided basic educational services to parents and guardians on topics such as child growth and development and special needs.
- Maintained continuous growth of professional knowledge and competencies through ongoing education opportunities.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
LPN, Vaccine Manager
St. Anthony Hospital
10.2010 - 08.2013
- Improved patient satisfaction by providing efficient and empathetic care during vaccine administrations.
- Enhanced clinic efficiency by effectively managing vaccine inventory and maintaining accurate records.
- Reduced wait times for patients through effective scheduling and streamlined vaccination processes.
- Increased patient safety by strictly adhering to infection control protocols during vaccine administration.
- Promoted a positive patient experience with clear communication and gentle injection techniques.
- Participated in ongoing training sessions to stay current on best practices in vaccine administration for LPNs.
- Collaborated with healthcare team members to ensure seamless delivery of immunization services.
- Educated patients on the benefits and potential side effects of the influenza vaccine, addressing concerns and answering questions.
- Contributed to overall public health goals by administering vaccines according to established guidelines and recommendations.
- Monitored patients post-vaccination for any adverse reactions, taking appropriate action when necessary.
- Maintained patient confidentiality while accurately documenting vaccine administration records in electronic health systems.
- Improved patient experience by providing compassionate and attentive nursing services in a busy office setting.
- Maintained accurate medical records for over 100 patients, ensuring timely updates and efficient communication between healthcare providers.
- Assisted with minor surgical procedures, ensuring proper sterilization techniques and adherence to safety protocols.
- Developed strong rapport with patients and their families, fostering trust and open communication during sensitive medical situations.
- Served as a liaison between patients and healthcare providers, facilitating clear communication regarding treatment plans and expectations.
- Assisted in maintaining a clean and organized office environment by performing housekeeping tasks such as disposing of biohazardous waste, sanitizing exam rooms, and restocking supplies as needed.
- Sterilized instruments and equipment and stocked unexpired supplies and medications to prepare patient care areas.
- Administered medications and injections to patients.
- Delivered emotional support to patients and families during challenging times.
- Evaluated patient histories, complaints, and current symptoms.
- Took samples to complete diagnostic and routine assessment tests.
- Managed various general office duties such as answering multiple telephone lines and completing insurance forms.
Education
Venipuncture Certification -
Gateway Community College
Phoenix, Arizona01.1998
Intravenous Therapy Certification -
Boise State University
Boise, Idaho01.1997
Licensed Practical Nurse -
Boise State University
Boise, Idaho01.1997
Certified Nursing Assistant -
Boise State University
Boise, Idaho01.1995
Skills
- Patient Care Coordination
- Multidisciplinary Collaboration
- Clinical Supervision
- Onboarding, discipline, and mentoring
- Staff Development
- Policy and procedure development
- Electronic Health Records
- Medical personnel recruitment
- Workflow Management
- Supplies Ordering
- Payroll Administration
- Employee Performance Evaluations
Certification
- UTAH, 10122687-3101
- IDAHO, 11187
- OREGON, 201030029LPN
- ARIZONA, LP033567
Timeline
Practice Supervisor
Tanner Clinic
03.2023 - 01.2024
Office Manager/Licensed Practical Nurse
Utah Fertility Center
04.2018 - 11.2022
Licensed Practical Nurse
Wasatch Dermatology
09.2015 - 03.2018
Licensed Practical Nurse
Oregon Pediatrics
08.2013 - 08.2015
LPN, Vaccine Manager
St. Anthony Hospital
10.2010 - 08.2013
Venipuncture Certification -
Gateway Community College
Intravenous Therapy Certification -
Boise State University
Licensed Practical Nurse -
Boise State University
Certified Nursing Assistant -
Boise State University