Reliable and upbeat Paint Department Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Heavily cross-trained in multiple departments including: Customer Service Desk,Flooring, Appliances, Garden, Cashiering, Kitchen and Bath, and Back Office.
Hi, I’m
LAUREN ABBOTT
MOUNT PLEASNT,TX
Summary
Overview
4
years of professional experience
Work History
Home Depot
Paint Department Sales Associate
06.2022 - Current
Job overview
- Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
- Maintained stock shelves by fronting, facing and straightening products throughout shift.
- Operated POS system to total purchases and receive and process cash, credit and debit card payments.
- Utilized company website and vendor catalogs to locate special order items for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Alerted customers of department promotions and sales to increase overall departmental sales 10%
- Recommended complementary purchases to customers, increasing revenue.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Lowe's
Hardware Sales Associate
10.2021 - 06.2022
Job overview
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Increased sales and customer satisfaction through personalized servicing.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers and helped with product questions, selections and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Smoke Center
Sales Associate
06.2021 - 10.2021
Job overview
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Increased sales by offering advice on purchases and promoting additional products.
- Prepared large cash deposits with zero discrepancies.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Solved customer challenges by offering relevant products and services.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Tracked stock using company inventory management software.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Loves Travel Truck Stop
Team Member
02.2021 - 06.2021
Job overview
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Maintained productive, efficient approach to all tasks.
- Continuously checked products for quality assurance according to strict guidelines.
- Adapted plans and adjusted equipment to maintain high standards of functionality and safety.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Sought out ways to go above and beyond job requirements.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Trained new team members by relaying information on company procedures and safety requirements.
NAPA Auto And Truck Parts
Retail Merchandise Specialist
07.2020 - 01.2021
Job overview
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Completed seasonal windows and arranged in-store displays to showcase available products.
- Updated pricing and signage to complete product displays and educate customers.
- Worked with managers and advertising directors to optimize promotions.
- Established strong vendor relationships to maintain and support business.
- Inspected merchandise for quality and arranged proper display location on floor.
- Verified products appeared at correct locations in proper quantities.
- Merchandised new stock to appeal to customers, grab attention and drive sales.
- Anticipated consumer buying patterns to create purchase and inventory plan.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Assembled promotional displays, including quarter and full-size point of purchase displays.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Unloaded arriving product stock and moved to store display areas.
- Rotated manufacturer products as needed.
- Created visual marketing and styled window displays.
- Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information and pricing.
- Educated employees on new merchandise during seasonal workshops.
- Conferred with store managers to obtain information about customer needs and preferences.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Fostered positive working relationships with customers by responding to questions and concerns.
- Loaded truck and properly secured items to prevent damage for over 100 deliveries.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Interacted with customers to determine needs and opportunities for additional sales.
- Completed rush deliveries on tight timetables to satisfy customer needs.
GPM Investments LLC
Sales Associate
10.2019 - 02.2020
Job overview
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Maintained organized, presentable merchandise to drive continuous sales
- Processed product returns and assisted customers with other selections
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Educated customers on promotions to enhance sales
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Mount Pleasant Pet Resort
Kennel Tech
06.2019 - 10.2019
Job overview
- Maintained clean and organized boarding areas to promote animal wellbeing
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards
- Protected animals from care errors by following strict safety procedures, including maintaining clear and secure tags
- Maintained organized approach to handling housekeeping needs, including cleaning and sanitizing animal areas, managing laundry and collecting waste
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection
- Collected animal waste produced on walks and discarded in trash or approved receptacles
- Watched animal behaviors and completed examinations to identify illnesses, injuries or potential diseases
- Worked 4 to 6-hour shifts with oversight of 50 animals in kennels or holding pens
Petsense
Sales Key Holder
9 2016 - 06.2019
Job overview
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs
- Kept cages, kennels, play yards and grooming areas neat and clean
- Restocked supplies and rotated items to keep teams efficient and prevent expiration of perishable goods
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners
- Maintained animal health and well being by brushing coat, trimming nails, cleaning ears and providing other types of basic care
- Provided top-notch customer service to every customer and exceptional care to all animals
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats
- Performed opening and closing procedures
- Made bank deposits
- Resolved customer complaints or concerns
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience
- Collaborated with internal personnel and clientele to improve store operations and address concerns quickly
Education
Mount Pleasant High SchoolMount Pleasant, TX
High School Diploma
2015
University Overview
Skills
- Public speaking
- Individual and group instruction
- Intake and discharge
- Materials inspection
- Cleaning equipment operations
- Product knowledge
- Team collaboration
- Customer service
- POS systems
- Strong verbal communication
- Proofreading and editing
- Employee training
- Privacy and confidentiality
Timeline
Paint Department Sales Associate
Home Depot
06.2022 - Current
Hardware Sales Associate
Lowe's
10.2021 - 06.2022
Sales Associate
Smoke Center
06.2021 - 10.2021
Team Member
Loves Travel Truck Stop
02.2021 - 06.2021
Retail Merchandise Specialist
NAPA Auto And Truck Parts
07.2020 - 01.2021
Sales Associate
GPM Investments LLC
10.2019 - 02.2020
Kennel Tech
Mount Pleasant Pet Resort
06.2019 - 10.2019
Sales Key Holder
Petsense
9 2016 - 06.2019
Mount Pleasant High School
High School Diploma
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