Lauren Abercrombie
Charleston,SC
Summary
Reliable Coordinator with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Excellent customer service and conflict management skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work. Currently working to obtain South Carolina Real Estate License to further professional experience.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Rental Coordinator
Akers Ellis Real Estate and Rentals
03.2021 - Current
- Identify the specific needs of existing or potential customers/clients and provide solutions, as well as manage the day-to-day responsibilities associated with rental needs for guests and property owners of over 200 rental properties on Kiawah Island
- Handles all communications with guests including calls, text messages, emails and 3rd party platforms
- Answers inquiries pertaining to rental properties, services, and policies as well as area attractions
- Help owners with scheduling needs, including personal reservations, maintenance/service requests • Handles all guest concerns regarding in house issues, rental properties, reservations, contracts, payments ect.
- Performs Matterport tours of real estate listings and rental properties while providing rental feedback to other coordinators to assist guests
- Coordinate with property managers on all maintenance issues and requests and communicate resolutions with guests
- Performs other duties or special projects as needed
Hotel Manager / Innkeeper
The Inn at I'on
02.2018 - 03.2021
- Planning, marketing,and coordinating hotel services such as catering and the accommodation of facilities
- Handling reservations, coordinating housekeepers, cooking, solving urgent maintenance requests, and assisting wedding planners with specifics
- Oversee personnel including reception team and housekeeping
- Create and apply marketing strategies to promote the hotel’s services and amenities.
- Coordinate with external parties including suppliers, travel agencies, wedding planners, conference planners and 3rd party reservations
- Evaluate hotel performance and ensure compliance with health and safety rules.
- Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments.
- Review and respond to all feedback via social media, reviews through reservation platforms, and Google.
Customer Service Manager
Walmart
02.2017 - 01.2018
- The main focus of the front end manager includes but is not limited to the Customer Service desk, all manned and automated registers, the Lot, employees, and the Money Center
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Administrative Assistant
Spirax Sarco
05.2015 - 08.2015
- Performed administrative and office support activities for many supervisors
- File management to include copying and organization
- Developed an online filing system through the company website for all engineers to utilize
- Created a procedure manual for technical support
- Organized and maintained multiple files and records
- Project management for multiple projects at a time
- Additional administrative duties as necessary
PROPERTY MANAGER
Sweetgrass Property Services
05.2014 - 08.2014
- Perform home inspections and professional housekeeping of rental properties prior to and after departure.
- Maintained cleanliness of facilities for all visitors and guests
- Provided professional housekeeping and home care services
- Additional administrative duties as necessary
ADMINISTRATIVE ASSISTANT
William Reeves Elementary School
05.2013 - 05.2014
- Greeting visitors, answering phone lines, typing, copying, filing and other organizational tasks
Education
Winthrop University
Rock Hill, SC01.2016
Skills
- Hotel Management (2 years)
- Microsoft Office (10 years)
- Rental Coordination (5 years)
- Administrative support
Certification
- Driver's License
- Real Estate License (completed 90 hours of courses, waiting on state testing date)
Timeline
Rental Coordinator
Akers Ellis Real Estate and Rentals
03.2021 - Current
Hotel Manager / Innkeeper
The Inn at I'on
02.2018 - 03.2021
Customer Service Manager
Walmart
02.2017 - 01.2018
Administrative Assistant
Spirax Sarco
05.2015 - 08.2015
PROPERTY MANAGER
Sweetgrass Property Services
05.2014 - 08.2014
ADMINISTRATIVE ASSISTANT
William Reeves Elementary School
05.2013 - 05.2014
Winthrop University
- Driver's License
- Real Estate License (completed 90 hours of courses, waiting on state testing date)
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