Lauren Abreu
Margate,FL
Summary
Dynamic Behavior Therapist with a proven track record at 3-Step Therapy, skilled in crisis intervention and goal setting. Successfully developed tailored intervention plans, enhancing client progress and communication. A dedicated team player, I excel in problem-solving and training, ensuring high-quality support and fostering positive relationships with families and clients alike.
Experienced with electronic sales techniques and customer engagement strategies. Utilizes product knowledge to meet customer needs and drive sales. Track record of building strong customer relationships and achieving sales targets.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
Work History
Behavior Therapist
3-Step Therapy
05.2024 - Current
- Developed individualized behavior intervention plans to enhance client progress.
- Implemented therapeutic techniques to improve social skills and communication in clients.
- Conducted regular assessments to monitor behavioral changes and adapt strategies accordingly.
- Collaborated with families to provide support and resources for ongoing behavioral development.
- Trained new staff on behavior management protocols and intervention strategies.
Barista
Starbucks
09.2021 - 05.2024
- Prepared and served high-quality beverages in fast-paced environment.
- Maintained cleanliness and organization of workspace and equipment.
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Operated coffee-making equipment and maintained inventory levels efficiently.
- Assisted in training new baristas on beverage preparation techniques.
- Managed cash register transactions accurately and efficiently during peak hours.
- Adapted to changing customer preferences, ensuring a diverse beverage menu offering.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Crew Member
Sonic
01.2021 - 09.2021
- Delivered exceptional customer service by accurately processing orders and addressing inquiries.
- Operated kitchen equipment efficiently to prepare menu items according to company standards.
- Collaborated with team members to maintain cleanliness and organization in food preparation areas.
- Assisted in training new crew members on operational procedures and best practices.
- Resolved customer complaints effectively, contributing to a positive dining experience and repeat business.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Monarch High School
Coconut Creek, FL06.2022
Skills
- Crisis intervention strategies
- Observation
- Goal setting
- Time management
- Team player
- Problem-solving
- Active listener
- Decision-making
- Excellent memory
- Sales expertise
- Positive and professional
Languages
Portuguese
Native or Bilingual
Timeline
Behavior Therapist
3-Step Therapy
05.2024 - Current
Barista
Starbucks
09.2021 - 05.2024
Crew Member
Sonic
01.2021 - 09.2021
Monarch High School
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