Lauren Ackley
Cumberland,RI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Social Media Moderator
Fidelity Investments
North Smithfield, RI
01.2021 - Current
- Remained up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.
- Complied with corporate confidentiality policies and handled customer information properly to guarantee information security.
- Gathered customer feedback to report to leadership team and facilitate further action.
- Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters.
- Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
- Studied digital technology trends and topics to explore new ways to engage with digital community.
- Partnered with IT support to troubleshoot and address platform issues.
- Monitored systems for intrusions or denial of service attacks and reported security breaches to appropriate personnel.
Senior Executive Secretary
Fidelity Investments
Smithfield, RI
05.2010 - 01.2021
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Managed and reviewed filing and office systems.
- Coordinated events and worked on ad hoc projects.
- Executed basic banking and bookkeeping tasks.
- Created and managed office systems to efficiently deal with documentation.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Volunteered to help with special projects of varying degrees of complexity.
- Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
- Wrote reports, executive summaries and newsletters.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Led staff and vendors in providing high level of service for owner and guests.
- Took notes and dictation at meetings.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Orchestrated successful conferences and associated travel for speakers and attendees.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
Executive Assistant
Fidelity Investments
Marlboro, MA
07.2006 - 05.2010
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
Wells Fargo Assistant Manager
Wells Fargo
Lincoln, RI
11.2003 - 07.2006
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Planned team-building exercises to increase employee performance and job satisfaction.
Education
CCRI
Lincoln RISkills
- Quality Assurance
- Client Support
- Public Presentations
- Online Presence Monitoring
- Self-Motivated
- Responsible
- Conflict Resolution
- Analytical Thinking
Timeline
Social Media Moderator
Fidelity Investments
01.2021 - Current
Senior Executive Secretary
Fidelity Investments
05.2010 - 01.2021
Executive Assistant
Fidelity Investments
07.2006 - 05.2010
Wells Fargo Assistant Manager
Wells Fargo
11.2003 - 07.2006
CCRI
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