Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lauren Acosta

San Antonio,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Take-Out Specialist

Lupe Tortilla
11.2022 - 07.2023
  • Maintained work area consistently. for example my surroundings had been kept organized and up to standard such as restocking
  • Correctly packaging orders like separating hot/cold items avoiding order complications as well from small/large orders that required some bagged in the best suitable packaging.
  • Improved on customer service like general requests,
  • Was in charge of training new co-workers, teaching each and every duty for how to properly manage taking orders, curbside service, and bagging
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Checked guests' identification before serving alcoholic beverages.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Contributed to team objectives in fast-paced environment.
  • Provided regular updates to customers regarding orders to maintain transparency and customer trust.
  • Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction

Hostess/Take-Out Server

ZIO'S ITALIAN KITCHEN
12.2021 - 10.2022
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Processed orders and sent to kitchen employees for preparation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Hostess/To-Go Specialist

Red Robin
06.2021 - 11.2021
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Provided patrons with estimated waiting times during peak service hours.
  • Seated patrons based on guest preferences and seating availability.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Completed daily side work and opening and closing duties without fail.
  • Used cash registers and credit card machines to cash out customers..
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Greeted customers warmly upon arrival and provided friendly service all throughout dining experience
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Cashier/Customer Service

Popeye's Louisiana Kitchen - HZ Foods
05.2019 - 08.2019
  • Began learning on how to properly manage the register, processing each transaction while taking in-coming drive thru orders.
  • Utilized POS system to handle taking and sending through each customer order, along any special request that may be made (food allergy, any specific demand) .
  • Redeemed coupons to discount purchases, total matching it's discount price
  • Performed cash, card and check transactions to complete customer purchases.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

High School Diploma -

Smithson Valley High School
Bulverde, TX
06.2020

Skills

  • below are the assessments taken, for a way to show my ability and understatement in different types of work
  • indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
    development in any professional field
  • Food service fit: Crew member — Proficient
  • May 2021
  • Full results: Proficient
  • Call center customer service — Proficient
  • December 2021
  • Customer service — Proficient
  • Administrative assistant/receptionist — Proficient
  • July 2023
  • Verbal communication — Proficient
  • Retail customer service — Proficient
  • Medical receptionist skills — Proficient
  • Customer focus & orientation — Proficient
  • Work motivation — Proficient

Certification

Cash Handling (3 years) Food Service (1 year) Cashiering (4 years) Cleaning Experience (Less than 1 year) Customer Service (4 years) POS (3 years) Food Safety (4 years) Host/Hostess (1 year) Serving Experience (Less than 1 year) Restaurant Experience (2 years) Retail Sales (Less than 1 year) Food handling

Languages

English

Timeline

Take-Out Specialist

Lupe Tortilla
11.2022 - 07.2023

Hostess/Take-Out Server

ZIO'S ITALIAN KITCHEN
12.2021 - 10.2022

Hostess/To-Go Specialist

Red Robin
06.2021 - 11.2021

Cashier/Customer Service

Popeye's Louisiana Kitchen - HZ Foods
05.2019 - 08.2019

High School Diploma -

Smithson Valley High School

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