Lauren Adame
Mansfield,TX
Summary
Assistant Director with extensive experience in payroll administration and regulatory compliance at The Nest Schools. Successfully implemented innovative solutions that enhanced operational efficiency and improved staff performance. Strong focus on team building and customer service, creating supportive environments for employees and families. Seeking entry-level opportunities to leverage skills in a new context.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Director
The Nest Schools
Mansfield, TX
07.2023 - Current
- Streamlined daily operations to enhance workflow and task management efficiency.
- Monitored staff performance, providing constructive feedback and conducting evaluations annually.
- Processed payroll and managed employee timecards with precision.
- Maintained accurate data records across multiple systems for reliability.
- Conducted facility tours for prospective families, highlighting available programs.
- Ensured compliance with state standards, policies, and procedures.
- Delivered exceptional customer service to new and existing families.
- Managed inventory and executed monthly orders efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated and maintained databases with current information.
- Facilitated regular cross-functional meetings between teams to ensure alignment on objectives.
- Developed and maintained relationships with external partners and vendors.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Facilitated team meetings to discuss progress and address challenges.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Developed protocols for handling confidential information within the organization.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided support in the recruitment and training of new staff members.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Created training materials for new employees on company policies and procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented customer service initiatives to improve client satisfaction.
- Conducted performance evaluations and recommended areas for improvement.
Toddler Teacher/ Assistant Director
The Palace Academy
1100 W Turner Warnell Rd, TX
08.2012 - 07.2023
- Implemented hands-on, play-based strategies for experiential learning.
- Incorporated sign language into daily routines in order to foster communication skills among nonverbal toddlers.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Assisted children with daily routines, including toileting, feeding, and nap times.
- Engaged with children on individual basis to build positive, trusting relationships.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Observed children to record development.
- Facilitated group activities that encouraged cooperation and positive interactions among children.
- Assisted in potty training young children when needed.
- Established indoor and outdoor safe play environments for toddler-age children.
- Participated in workshops, trainings and conferences to improve educational skills.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Developed and implemented a variety of age-appropriate activities to stimulate physical, emotional, social, and cognitive development in toddlers.
- Administered first aid and medication in accordance with health and safety regulations.
- Maintained accurate records of student attendance, assessment results, developmental milestones achieved.
- Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Established budgets and tracked expenses to drive operational efficiency.
- Established standards of excellence for customer service delivery throughout the organization.
- Oversaw the maintenance and updating of organizational databases and records.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Cashier
Cracker Barrell
13301 South Fwy, Burleson, TX
09.2011 - 07.2012
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Built and maintained productive relationships with employees.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained work area and kept cash drawer organized.
- Learned roles of other departments to provide coverage and keep store operational.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Performed other duties as assigned by management.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Ensured compliance with all safety regulations within the store environment.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Southeastern High School
Miami, FL09-2011
Skills
- Payroll administration
- Data management
- Regulatory compliance
- Customer service
- Facility management
- Inventory management
- Team building
- Employee training
Certification
- CPR and First Aid Certifide
Languages
English
Full Professional
Spanish
Professional
References
References available upon request.
Timeline
Assistant Director
The Nest Schools
07.2023 - Current
Toddler Teacher/ Assistant Director
The Palace Academy
08.2012 - 07.2023
Cashier
Cracker Barrell
09.2011 - 07.2012
High School Diploma -
Southeastern High School
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