Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Interests
Timeline
Generic

Lauren Adams

Gardena,CA

Summary

Compassionate and detail-oriented administrative and customer service professional with hands-on experience in front desk operations, direct care, and client support across healthcare and human services settings. Skilled in handling patient check-in and check-out procedures, managing schedules, coordinating transportation, and maintaining organized records in compliance with HIPAA regulations. Brings a person-centered, empathetic approach to caregiving, with a focus on clear communication, task prioritization, and building trust with individuals and families in dynamic and service-oriented environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Direct Support Staff

Centered Support Services
05.2024 - Current
  • Provided direct care, instruction, and physical support to clients and patients with diverse needs across residential and healthcare environments, fostering independence and daily living skills.
  • Scheduled and coordinated transportation for medical appointments and community outings, supporting both patient needs and office workflows.
  • Delivered administrative support through documentation, scheduling, and communication with families, office staff, and healthcare professionals.
  • Served as an advocate and liaison between clients, community agencies, and healthcare providers to ensure timely access to essential services.
  • Promoted person-centered practices to help individuals engage with their communities and build healthy, respectful relationships.
  • Maintained accurate records and open communication with administrative teams to support individualized care planning and service delivery.
  • Offered consistent emotional support, verbal coaching, and physical assistance, while upholding professional boundaries and ethical standards.
  • Encouraged client choice and empowerment, ensuring their preferences and strengths were recognized and respected in both care and administrative processes.

Student Assistant

CSUMB East Campus Housing
09.2018 - 05.2020
  • Handled solutions to housing inquiries and complaints through phone calls and emails to enhance student residential life.
  • Responsible for document management, including physical filing and electronic recordkeeping.
  • Assisted with scheduling property inspections and resident appointments to ensure smooth housing operations.
  • Implemented property inspection procedures to maintain compliance with housing standards.
  • Conducted property walk-throughs and facilitated smooth transitions for prospective residents becoming tenants.
  • Proficient in processing housing applications and reviewing lease agreements with incoming students.

Education

Bachelor of Science - Business Administration

CSU Monterey Bay
Seaside, CA
05.2020

Skills

  • Administrative & Clerical Support
  • Customer Service Communication (Phone & Email)
  • Data Entry & Records Management
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Calendar & Patient Scheduling
  • Document Preparation & Filing
  • Organization & Time Management

Certification

CPR Certified

LANGUAGES

English

Interests

Rugby

  • Played 3 yrs

Xtreme Step

Marathon running

  • First Marathon 6/7/2025

Timeline

Direct Support Staff

Centered Support Services
05.2024 - Current

Student Assistant

CSUMB East Campus Housing
09.2018 - 05.2020

Bachelor of Science - Business Administration

CSU Monterey Bay

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